B1 - Temporary Promotion - Low Income Benefits Interventions Officer (Dundee) - Social Security Scotland

Social Security Scotland’s Fraud and Error Resolution Unit (FERU) is seeking a Low-Income Benefits Interventions Officer to join their friendly and supportive Interventions Team.

As a Low-Income Benefits Interventions Officer, you will undertake payment error control activity, playing an important part in contributing to the safeguarding of vital resources for the people of Scotland who need them. You will review error cases to determine whether an error has occurred, then take corrective action, issue any underpayments to the clients, or refer the overpayment to our Recoveries Team. You will also determine classifications and root causes of errors and be able to explain your decision with a written explanation.

Responsibilities

• Investigate and correct errors for low-income benefits based on our Decision Maker’s guidance.

• Provide accurate advice, using balance of probability decisions to identify root cause error classification and where appropriate, liability status.

• Engage with clients in writing and on the telephone, to request further information if required and explain the outcome of error correction/case reviews.

• Provide feedback to operational team leaders on identified errors and error risks, technical advice, and support.

• Provide technical insight to working groups and stakeholders, collaborating with model office to understand error risk and identify mitigation.

• Accurately record error causes and classification for trend analysis and contribute to identification of candidates for continuous improvement.

• Support pilot exercises and benefit launches to identify the best methods of delivering services.

• Instigate appropriate error resolution methods (such as referral to Debt Management or issuing arrears).

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience:

• Experience in working in either Low-Income Benefits or Carer Support Payment.
  

Behaviours:

• Making Effective Decisions – Level 2

You can find out more about Success Profiles Behaviours here.
Technical / Professional Skills:

You will demonstrate the following skills within the Operational Delivery Profession (ODP) Capability Framework.

Data and Insights (Level: Awareness)

• Aware of organisational and legal protocols for managing information: Data Protection Act, Declaration of Confidentiality, Official Secrets Act, Freedom of Information Act, Electronic Media Policy.
• Aware of procedures for managing customer information and data - including how to collect, retrieve, supply, retain, record, and dispose.
• Identify the actions to take if gaps, errors or irregularities in information and data management occur.

How to Apply
Please apply online, providing a Supporting Statement (of no more than 750 words) detailing why you’re interested in the role , and evidence of how you demonstrate the Success Profile elements noted above.
Please note that a CV is not required for this temporary opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on TP you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

Dates to Remember
Statement submitted by: 17th August at 23:55
Informal chats: w/c 7th September 2026 (this may be subject to change)

Duration of temporary opportunity
This opportunity will be for up to 12 months.

Hybrid Working
Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which is Enterprise House, Dundee.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.

If you have any questions about the role please contact Kevin Smith Kevin.Smith@socialsecurity.gov.scot