Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes, disabled people, carers, young people entering the workplace and to help people heat their homes. The Business Support Team delivers high quality support to the divisional Senior Management Team and operational support to the wider division.
The successful candidate will be part of the business support team within Client Services Delivery.
As a Business Support Officer, you will play a critical role in supporting Senior Leaders including Deputy Directors, Heads of Client Services and Head of Operations across the division. This is a high profile, varied and fast paced role suitable for a confident individual who can be adaptable, flexible, enthusiastic and able to work independently to deadlines and cope with challenging and numerous demands.
This role requires excellent communication skills and an understanding of Microsoft packages to manage your varied workload.
Responsibilities
Responsibilities
Supporting Senior Leaders in delivery of their work through the strategic management of:
- Diary: scheduling and organising meetings, appointments, and events. Coordinating with relevant parties within and out with the division and Agency to ensure availability and travel arrangements.
- Mailbox: managing, prioritising and responding to enquiries & ad-hoc tasks promptly, maintaining professionalism and confidentiality.
Prioritising tasks and deadlines, ensuring the most efficient use of time.
Completing administrative tasks and providing secretariat support for meetings.
Gathering information for briefings, correspondence, engagements, and ensure accurate maintenance of records.
Confidently communicating and interacting with Senior Leaders and wider stakeholders.
Maintain utmost confidentiality regarding sensitive information and privileged communication.
Qualifications
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience
- Proven experience of working in a team that supports the diverse needs of multiple stakeholders to achieve wider strategic objectives.
Behaviours
- Communicating and Influencing - (Level 2)
- Managing a Quality Service - (Level 2)
- Delivering at Pace - (Level 2)
Find out more about Success Profiles Behaviours here.
How to Apply
Apply online, providing a CV and Supporting Statement (no more than 1000 words), demonstrating how you meet the skills, experience, and behaviours outlined above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidancefor more information on acceptable and unacceptable uses of AI in recruitment.
Should a large number of applications be received, an initial sift may be conducted using the CV and supporting statement on the first Behaviour - Communicating and influencing (Level 2). Candidates who pass the initial sift will have their applications fully assessed.
If shortlisted, you will be invited for further assessment, which will include an interview and in-tray exercise.
We aim to provide feedback on request. However, if we receive a large number of applications, it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We will be holding a candidate information session for this role on Thursday 18th June from 12:00 – 13:00 where we will be talking about;
- The Business Support Officer role and team
- About Social Security Scotland
- Our recruitment process
- Q&A with the hiring manager
Please join us using the link below:
Click here to join
Expected Timeline (subject to change)
Sifting – week commencing 29th June 2026
Interviewing – week commencing 13th July 2026
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in one of our Social Security Scotland offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be Agnes Husband House, Dundee for this position.
If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot
Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
Apply before 23:55 on Thursday 25th June 2026
Contact Name: Resourcing Team
Contact E-Mail: recruitment@socialsecurity.gov.scot
