Revenue Scotland is Scotland's devolved tax authority, contributing to Scotland's public services through the taxes we collect. Tax Operations consists of 6 teams with responsibility for service delivery to taxpayers and agents. The 3 operational teams have a wide range of responsibilities including: penalties; debt collection; repayments; reviews; responding to enquiries via multi channels including the telephony Support Desk; dispute resolution and managing cases to litigation standard. The Continuous Improvement, Operational Excellence, and Policy & Readiness teams support and equip the operational teams to deliver efficient, scalable and user -focused services.
We are seeking an experienced senior operations leader to play a pivotal role in shaping the performance, capability and future readiness of Tax Operations as we implement new taxes, legislative change, and procure new systems and services.This role requires an experienced and influential senior leader who can build strong relationships across and outside of the organisation, lead strategic initiatives, champion transformational change and build a high-performing, efficient operation that achieves business objectives.
Senior Operations Manager employer: Scottish Government OGD Recruitment
The Scottish Government offers a dynamic and supportive work environment for its Finance Manager role, located at the vibrant Atlantic Quay. With a strong emphasis on employee development and a hybrid working policy, staff enjoy a balanced work-life integration while contributing to meaningful public service. The culture fosters collaboration and innovation, making it an excellent place for professionals seeking to grow their careers in finance within the public sector.
Contact Details:
Scottish Government OGD Recruitment Recruitment Team
