Help shape the quality, consistency and continuous improvement of services that support students across Scotland.
Join the Student Awards Agency for Scotland (SAAS) Operations Directorate as a Team Manager within the Quality and Performance Team. The team plays a vital role in ensuring high standards are maintained across operations through quality assurance activities, while supporting the development and maintenance of operational guidance and learning resources that enable excellent service delivery.
In this role, you will lead a small team and oversee key quality, assurance and continuous improvement activities, using insight and collaboration to support effective operational delivery and service excellence. Your primary objective will be to ensure that quality standards, guidance, training and processes remain robust, consistent and customer-focused, helping colleagues deliver an empathetic, accurate and efficient service to students and stakeholders across a range of channels.
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Contact Details:
Scottish Government OGD Recruitment Recruitment Team
