Help shape how design delivers better outcomes for the people of Scotland. As our Senior Delivery Manager (Design), you'll play a pivotal role in ensuring User Centred Design (UCD) expertise is directed to the work that matters most. Working across Social Security Scotland's live services and change portfolio, you'll provide the strategic leadership, planning and governance that enables design teams to deliver high-quality, user-centred outcomes at scale.
A Senior Delivery Manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to a Delivery Manager role, but Senior Delivery Managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.
At this role level, you will have strong communication skills and engage senior stakeholders.
About the Team
The User Centred Design function supports organisational priorities through Content Design, Service Design, User Research, Digital Accessibility and Performance Analytics. Our specialists work across a diverse portfolio of services, helping ensure that the needs of clients remain at the heart of service design and delivery.
About the Role
This is a strategic leadership role focused on the planning, prioritisation and delivery management of design services across Social Security Scotland. You will oversee demand management, resource allocation, governance, capacity planning, risk management and portfolio reporting, creating the conditions for UCD specialists to focus on delivering excellent design outcomes.
Working closely with colleagues across Product, Delivery, Operations and Policy, you will ensure design resources are aligned to organisational priorities, support informed decision-making by senior leaders, and help balance the needs of live services with investment in future change. You will champion effective governance, continuous improvement and design-led ways of working across the organisation.
About You
We're looking for someone who understands the value, challenges and realities of working in a User Centred Design environment. You don't need to be a practising designer, but you'll have a strong appreciation of disciplines such as content design, service design, user research and accessibility, and how they contribute to better services.
This is not a technical engineering or DevOps leadership role. We're seeking someone who can lead the delivery, planning and coordination of design services, build effective relationships across multidisciplinary teams, influence senior stakeholders and make complex prioritisation decisions with confidence.
You'll bring experience of managing delivery across multiple workstreams, balancing competing demands, improving processes and governance, and creating the conditions for design teams to do their best work.
C1 Senior Delivery Manager (Design) in Social Security Scotland in Glasgow employer: Scottish Government OGD Recruitment
The Scottish Government offers a dynamic and supportive work environment for its Finance Manager role, located at the vibrant Atlantic Quay. With a strong emphasis on employee development and a hybrid working policy, staff enjoy a balanced work-life integration while contributing to meaningful public service. The culture fosters collaboration and innovation, making it an excellent place for professionals seeking to grow their careers in finance within the public sector.
Contact Details:
Scottish Government OGD Recruitment Recruitment Team
