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- Tasks: Support risk management and incident tracking to ensure compliance and a strong risk culture.
- Company: Join a forward-thinking organisation committed to operational excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by helping manage risks and improve processes.
- Qualifications: Experience in risk management or operations, with strong analytical and communication skills.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?
Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
About the role
This role supports the Operational Risk & Incident Response Manager in managing operational and conduct risks, as well as the lifecycle of incidents and breaches. You will assist in risk assessments, incident tracking, root cause analysis, and reporting, helping to ensure compliance with regulatory standards and contributing to a strong risk culture across the organisation.
Key responsibilities
· Support the logging, categorisation, coordination and tracking of operational incidents and breaches.
· As directed by the Operational Risk & Incident Response Manager, work with the 1st line accountable areas to oversee and coordinate progression through the end-to-end lifecycle for major incidents (P1/P2) for the Society. Supporting the accountable area to ensure timely resolution and minimal business impact.
· Assist in root cause analysis (RCA) and follow-up on corrective actions.
· Help maintain audit-ready documentation and ensure governance standards are met.
· Monitor and report on key risk indicators (KRIs) and incident trends.
· Collaborate with business units to coordinate activity, gather data and insights for risk assessments.
· Support the delivery of training and awareness sessions on risk and incident management.
· Contribute to the development and maintenance of risk registers and control frameworks.
· Assist in preparing reports and dashboards for senior management and governance forums.
· Help ensure customer detriment is identified and addressed in line with Consumer Duty.
Qualifications and skills
· Experience in risk management, compliance, project management or operations.
· Strong organisational and analytical skills with attention to detail.
· Good communication skills and ability to work with stakeholders across departments.
· Familiarity with regulatory frameworks (e.g., FCA, GDPR) is desirable.
· Proficiency in Microsoft Office, especially Excel and PowerPoint.
· A proactive, curious mindset with a willingness to learn and grow.
With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.
We support life inside and outside work, offering:
Recognition awards: Win exciting prizes, including one weeks\’ annual leave plus £3,000 spending money.
Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
Supporting the future: 10% employer pension contribution, 4 x group life cover.
Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme* and travel loans.
Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.
We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don\’t hesitate to let us know.
Operational Risk & Incident Management Analyst employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Risk & Incident Management Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to operational risk and incident management. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to risk management and incident response. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Risk & Incident Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operational Risk & Incident Management Analyst role. Highlight any relevant experience in risk management, compliance, or project management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational risk and how your background makes you a great fit for our team. Don’t forget to mention your familiarity with regulatory frameworks!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, be sure to include examples of how you've used these skills in past roles. Whether it's through root cause analysis or monitoring key risk indicators, we want to see your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Friendly
✨Know Your Risk Management Basics
Make sure you brush up on your knowledge of operational risk management and compliance frameworks like FCA and GDPR. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in the field.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incidents or breaches. Think of examples from your past experience where you successfully managed risks or resolved issues, and be ready to explain your thought process and the outcomes.
✨Show Off Your Analytical Skills
Since this role involves root cause analysis and monitoring key risk indicators, be prepared to discuss your analytical approach. Bring examples of how you've used data to inform decisions or improve processes in previous roles.
✨Communicate Effectively
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Remember, you'll need to collaborate with various stakeholders, so showing that you can communicate well is key.
