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- Tasks: Support risk management and incident response, ensuring compliance and minimising business impact.
- Company: Join a forward-thinking organisation committed to operational excellence.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Make a real difference in risk culture while developing your analytical skills.
- Qualifications: Experience in risk management or operations, strong organisational and communication skills.
- Other info: Dynamic team environment with a focus on learning and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?
Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
About the role
This role supports the Operational Risk & Incident Response Manager in managing operational and conduct risks, as well as the lifecycle of incidents and breaches. You will assist in risk assessments, incident tracking, root cause analysis, and reporting, helping to ensure compliance with regulatory standards and contributing to a strong risk culture across the organisation.
Key responsibilities
· Support the logging, categorisation, coordination and tracking of operational incidents and breaches.
· As directed by the Operational Risk & Incident Response Manager, work with the 1st line accountable areas to oversee and coordinate progression through the end-to-end lifecycle for major incidents (P1/P2) for the Society. Supporting the accountable area to ensure timely resolution and minimal business impact.
· Assist in root cause analysis (RCA) and follow-up on corrective actions.
· Help maintain audit-ready documentation and ensure governance standards are met.
· Monitor and report on key risk indicators (KRIs) and incident trends.
· Collaborate with business units to coordinate activity, gather data and insights for risk assessments.
· Support the delivery of training and awareness sessions on risk and incident management.
· Contribute to the development and maintenance of risk registers and control frameworks.
· Assist in preparing reports and dashboards for senior management and governance forums.
· Help ensure customer detriment is identified and addressed in line with Consumer Duty.
Qualifications and skills
· Experience in risk management, compliance, project management or operations.
· Strong organisational and analytical skills with attention to detail.
· Good communication skills and ability to work with stakeholders across departments.
· Familiarity with regulatory frameworks (e.g., FCA, GDPR) is desirable.
· Proficiency in Microsoft Office, especially Excel and PowerPoint.
· A proactive, curious mindset with a willingness to learn and grow.
With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.
We support life inside and outside work, offering:
Recognition awards: Win exciting prizes, including one weeks' annual leave plus £3,000 spending money.
Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
Supporting the future: 10% employer pension contribution, 4 x group life cover.
Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme* and travel loans.
Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.
We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don't hesitate to let us know.
Operational Risk & Incident Management Analyst employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Risk & Incident Management Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to operational risk and incident management, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to risk management and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operational Risk & Incident Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Risk & Incident Management Analyst. Highlight your experience in risk management and compliance, and don’t forget to mention any relevant projects or incidents you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational risk and how your skills align with our needs. Be sure to mention your proactive mindset and willingness to learn.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, provide examples of how you've used data to drive decisions or improve processes. This could be through root cause analysis or monitoring key risk indicators.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scottish Friendly
✨Know Your Risk Management Basics
Make sure you brush up on your knowledge of operational risk management and compliance frameworks like FCA and GDPR. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in the field.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incidents or breaches. Think through potential scenarios and how you would approach root cause analysis or incident tracking. This will demonstrate your analytical skills and proactive mindset.
✨Showcase Your Communication Skills
Since this role involves collaboration across departments, practice articulating your thoughts clearly. You might be asked to explain complex concepts simply, so consider how you can convey your ideas effectively to different stakeholders.
✨Bring Examples of Your Work
Have a couple of examples ready that showcase your experience in risk management or incident response. Whether it's a project you led or a challenge you overcame, real-life examples will help illustrate your capabilities and fit for the role.
