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For Companies At a Glance
- Tasks: Process and manage customer pension accounts with precision and care.
- Company: Scottish Friendly, a leader in customer service and pensions.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customers' financial journeys.
- Qualifications: Experience in pensions and strong customer service skills required.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
Scottish Friendly have an excellent opportunity for a Customer Service Administrator - Pensions responsible for processing and administering customer accounts and related services, ensuring compliance with relevant legislation, regulations, and internal processes. This role is key to delivering exceptional service and supporting customers throughout their journey.
Key Responsibilities
- Process servicing requests, including changes to account details and income arrangements.
- Prepare and issue regulatory and customer communication packs.
- Handle transactions such as transfers, withdrawals, and account closures.
- Manage sensitive cases, including bereavement, with accuracy and care.
- Administer flexible account options, including setting up regular or ad-hoc payments.
- Provide general servicing, including pre-sale illustrations and account reviews.
- Ensure accurate and timely completion of all tasks.
- Collaborate with team members on development tasks and projects.
- Act as a source of product knowledge for other departments.
- Engage with colleagues to gather requirements for new and existing projects.
- Manage multiple tasks effectively and meet deadlines.
- Maintain high attention to detail in all activities.
Skills & Qualifications
- Experience in Pension journey processing.
- Strong understanding of financial products and regulatory requirements.
- Experience in account administration and customer servicing.
- Excellent customer service and communication skills.
- Ability to adapt to change and take on new tasks.
- Strong organizational and time management skills.
- Comfortable challenging and improving processes.
- Analytical skills to review information and identify key details.
Pension Administrator in London employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of pension regulations and customer service best practices. We want you to shine when discussing how you can handle sensitive cases and provide exceptional service!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively and met deadlines. This will demonstrate that you're ready to tackle the fast-paced environment of a Pension Administrator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Pension Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in pension journey processing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about pensions and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Attention to Detail: In this role, accuracy is key. When you submit your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Friendly
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension products and the relevant regulations. Being able to discuss these confidently will show that you're not just familiar with the basics, but that you understand the intricacies of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or sensitive cases, as this will demonstrate your ability to manage customer accounts with care.
✨Demonstrate Attention to Detail
Since this role requires high accuracy, be ready to discuss how you ensure precision in your work. You might want to share specific strategies you use to double-check your tasks or how you manage multiple responsibilities without compromising quality.
✨Be Ready to Collaborate
Scottish Friendly values teamwork, so think of instances where you've successfully worked with others on projects. Highlight your communication skills and how you gather requirements or feedback from colleagues to improve processes.