At a Glance
- Tasks: Manage pension administration tasks and support customers through their financial journeys.
- Company: Join Scottish Friendly, a progressive mutual life insurance office with 160 years of history.
- Benefits: Enjoy competitive annual leave, hybrid working, and wellness support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact on customers' financial futures while growing your expertise.
- Qualifications: Strong pensions knowledge and customer service skills required.
The predicted salary is between 24000 - 26000 £ per year.
Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more? Scottish Friendly has an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
Salary – Dependant upon experience
About the Role
At Scottish Friendly, we’re passionate about helping our customers achieve financial wellbeing and navigate their retirement journey with confidence. We’re looking for a detail-oriented and customer-focused Customer Service Administrator to join our team supporting Section 32 policies on the Sonata Wealth platform.
What You’ll Be Doing
- Managing a range of servicing and administration tasks across Ex-FIL Section 32 products, ensuring all work is delivered accurately, efficiently and in line with regulatory requirements.
- Processing servicing requests such as changes to details, income adjustments, adviser (IFA) requests and account suspensions.
- Preparing and issuing customer communications, including retirement “wake-up packs”.
- Handling a variety of “Money Out” transactions (UFPLS, partial UFPLS, small pots, lump sums, including protected tax-free cash).
- Managing transfers to other schemes (both Origo and paper-based).
- Supporting customers sensitively through bereavement cases.
- Administering flexible drawdown processes (full, partial, phased crystallisations).
- Setting up regular and ad-hoc income payments.
- Managing beneficiary drawdown following death.
- Providing ongoing servicing support, including illustrations and policy reviews.
- Collaborating with colleagues on projects and process improvements.
- Acting as a subject matter expert, particularly in Flexible Drawdown.
What We’re Looking For
- Strong pensions knowledge and a proactive, customer-first approach.
- Experience administering pension and drawdown products.
- Strong knowledge of Section 32 products and drawdown regulations.
- Understanding of PAYE tax and payroll processes.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong communication and customer service skills.
- Confidence to challenge and improve processes.
- Analytical mindset with the ability to interpret detailed information.
What You Can Expect
- A supportive, collaborative working environment.
- Opportunities to grow your knowledge and expertise.
- The chance to make a meaningful impact on customers’ financial futures.
Benefits
- Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.
- Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
- Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
- Supporting the future: 10% employer pension contribution, four group life cover.
- Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans.
- Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice, along with a variety of savings at top high street and online retailers.
- Hybrid model with up to three remote days per week, totaling 35 hours per week Monday to Friday.
We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.
16 Blythswood Square Glasgow G2 4HJ United Kingdom
Pensions Administrator - Projects in Glasgow employer: Scottish Friendly
Scottish Friendly is an exceptional employer that prioritises the financial wellbeing of its customers while fostering a supportive and collaborative work environment in the heart of Glasgow City Centre. With a rich history spanning 160 years, we offer our employees ample opportunities for professional growth, competitive benefits including generous annual leave, a strong pension contribution, and a commitment to inclusivity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator - Projects in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Scottish Friendly. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pensions Administrator - Projects in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Scottish Friendly.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Scottish Friendly's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Scottish Friendly
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Scottish Friendly.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Scottish Friendly will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Scottish Friendly employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
