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- Tasks: Manage relationships with TPAs and analyse management information for effective oversight.
- Company: Join a leading firm focused on operational excellence and customer outcomes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by ensuring service continuity and compliance in a dynamic industry.
- Qualifications: 1-3 years in Life and Pensions, strong communication, and analytical skills required.
- Other info: Opportunity to grow in a regulated environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A dedicated, experienced individual to join the Operations function as an Outsourcing Analyst. The responsibilities include managing relationships with Third-Party Administration Partners (TPAs), reviewing and analysing management information, and maintaining accurate records. The role also supports operational resilience planning and governance activities, ensuring robust oversight and continuity across outsourced services. To be successful, you should demonstrate a persistent focus on quality, strong analytical skills, and clear communication. You’ll be well-organised, able to work under pressure, and driven to deliver continuous improvement.
Key responsibilities:
- Develop strong working relationships with TPAs to enable effective oversight and monitoring, supporting the delivery of good customer outcomes through collaborative engagement and continuous improvement.
- Analyse and evaluate monthly Management Information (MI) received from TPAs, producing clear and actionable reports for key stakeholders.
- Support the day-to-day management of multiple TPAs, ensuring delivery of contractual obligations and maintaining accurate records across oversight activities.
- Own and manage the TPA Incident and Breach processes in alignment with regulatory requirements, ensuring accurate record-keeping within Scottish Friendly’s enterprise risk system.
- Proactively identify and manage outsourcing risks, perform control testing, and report findings to relevant stakeholders.
- Prepare and contribute to committee papers for the Outsourcing Oversight Committee, ensuring clear presentation to support effective governance and decision-making.
Operational Resilience:
- Coordinate annual planning and execution of operational resilience activities, including scheduled tests and reviews, to safeguard service continuity and customer outcomes.
- Document and track scenario test outputs and emerging vulnerabilities, ensuring timely closure of identified risks.
- Assist with the annual review of the Self-Assessment Document to maintain compliance and resilience standards.
- Maintain and update process maps as part of the regular review cycle to reflect current practices.
- Plan and prepare materials for ISBC Committee meetings, ensuring accurate and timely reporting.
- Embed resilience practices into business-as-usual processes across teams, promoting continuity and compliance with regulatory standards.
- Collaborate with the Change team to ensure operational resilience impacts are considered and addressed throughout the change management lifecycle.
Qualifications and Skills:
- 1–3 years’ experience in the Life and Pensions industry.
- Experience working in a regulated environment.
- Understanding of outsourcing regulations.
- Strong written and oral communication skills.
- Detail-oriented with ability to manage multiple workloads.
- Data analysis skills and ability to compile insightful reporting for varied audiences.
- Experience in continuous improvement and process development.
- Experience supporting operational resilience and governance frameworks is an advantage.
Outsourcing Analyst in Glasgow employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outsourcing Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working with TPAs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've used data to drive improvements in past roles. We want to see that you can turn numbers into actionable insights!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple projects or tasks under pressure. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outsourcing Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outsourcing Analyst role. Highlight your experience in managing relationships with TPAs and any relevant analytical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our operational resilience. Keep it clear and concise, and don’t forget to show off your communication skills!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used your analytical skills in previous roles. We love seeing how you’ve turned data into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Scottish Friendly
✨Know Your TPAs
Before the interview, do your homework on the Third-Party Administration Partners (TPAs) relevant to the role. Understand their services, strengths, and any recent news. This will help you demonstrate your proactive approach and ability to build strong relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've analysed data in previous roles. Bring along a sample report or two if possible, and be ready to explain how your insights led to actionable improvements. This will highlight your analytical prowess and attention to detail.
✨Communicate Clearly
Since clear communication is key for this role, practice articulating your thoughts concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively.
✨Emphasise Continuous Improvement
Think of examples where you've contributed to process improvements or operational resilience in your previous roles. Be ready to discuss how you identified issues and implemented solutions, as this aligns perfectly with the expectations for the Outsourcing Analyst position.
