At a Glance
- Tasks: Engage with customers, resolve queries, and provide top-notch support.
- Company: Join Scottish Friendly, a progressive mutual life insurance office in Glasgow.
- Benefits: Enjoy a stable role, hybrid working, and comprehensive training.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Be part of a 160-year legacy focused on people and community.
- Qualifications: No experience needed; just a friendly attitude and willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more? Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
Location: Glasgow city centre office
Hours: Monday to Friday between 8.30-5.30
Hybrid working: Available after sign‑off as competent
Job type: Full‑time, permanent
You must be available to start on August 24th and be able to attend 4 full weeks of training in the Glasgow office without any days off. Due to business commitments, we are unable to allow any holidays during the month of October.
Responsibilities
- Speaking with customers by phone and handling a variety of enquiries
- Responding to emails
- Listening carefully and providing clear, accurate information
- Taking ownership of customer queries and seeing them through to resolution
- Using internal systems to update customer records accurately
- Working as part of a supportive, close‑knit team
- Learning our products and processes through full training and coaching
Qualifications
- Enjoy speaking with customers and building rapport over the phone
- Are calm, friendly and professional, even when conversations are challenging
- Care about doing the right thing for customers
- Are comfortable spending most of the day on calls
- Can use computers confidently and follow processes accurately
No contact centre or financial services experience is required — full training is provided.
Benefits
- Monday to Friday, between 8.30am-5.30pm (no evenings, weekends or shift work)
- Hybrid working once you’re signed off as competent
- Comprehensive training and support
- Friendly and inclusive team environment
- A stable role with clear structure and development opportunities
We’ve supported customers for over 160 years, and we take pride in being a people‑focused organisation. We’re small enough that everyone matters, and we genuinely care about our customers and our colleagues. With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.
We support life inside and outside work, offering:
- Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.
- Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
- Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
- Supporting the future: 10% employer pension contribution, 4 x group life cover.
- Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans.
- Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday. We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.
16 Blythswood Square
Glasgow
G2 4HJ
United Kingdom
Customer Service Advisor in Glasgow employer: Scottish Friendly
Scottish Friendly is an exceptional employer that prioritises the well-being of its employees and customers alike. Located in the heart of Glasgow City Centre, we offer a supportive and inclusive work culture, comprehensive training, and clear development opportunities, all while maintaining a stable work-life balance with no evening or weekend shifts. Join us to be part of a progressive mutual life insurance office that has been dedicated to its community for over 160 years, where every team member truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scottish Friendly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scottish Friendly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scottish Friendly:Your cover letter is your chance to shine! Tell us why you want to work at Scottish Friendly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scottish Friendly!
How to prepare for a job interview at Scottish Friendly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
