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For Companies At a Glance
- Tasks: Manage customer claims with accuracy and compassion across life, savings, and protection products.
- Company: Scottish Friendly, a supportive and customer-focused financial services provider.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing valuable skills in the financial sector.
- Qualifications: Experience in life insurance or claims processing, strong attention to detail, and excellent communication skills.
- Other info: Join a dynamic team with a focus on customer care and personal development.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The Claims Processor is responsible for managing customer claims, delivering an accurate, timely, and focused claims handling service across Scottish Friendly's life, savings, and protection products. The role ensures all claims are assessed in line with policy terms, regulatory requirements, and internal service standards while providing a supportive and compassionate experience to customers. Candidates must have experience in life insurance, claims processing, or financial services administration.
Key responsibilities
- Review, validate, and process a range of claims (e.g., death, maturity, surrenders) in accordance with policy conditions and business rules.
- Obtain and assess all required documentation, ensuring completeness and authenticity.
- Calculate claim values accurately using prescribed systems and tools.
- Ensure claims are completed in a timely manner and within the agreed SLA.
- Develop strong product knowledge with the ability to interpret and understand product specifications and Terms & Conditions.
Qualifications and skills
- Experience within a life claim environment.
- Strong attention to detail and high levels of accuracy.
- Strong numerical skills.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to interpret policy documents, terms and conditions, and supporting evidence.
- Good organisational skills with the ability to manage workloads and deadlines.
- Competent user of core office systems and digital tools.
- Ability to work as part of a team and on your own.
Claims Customer Service Administrator in Glasgow employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Customer Service Administrator in Glasgow
✨Tip Number 1
Get to know the company! Research Scottish Friendly and their claims process. Understanding their values and products will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when discussing your experience in claims processing.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Scottish Friendly.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and serious about landing the Claims Customer Service Administrator role.
We think you need these skills to ace Claims Customer Service Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Customer Service Administrator role. Highlight your experience in life insurance and claims processing, and don’t forget to showcase your attention to detail and numerical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing a supportive experience to customers and how your skills align with the job requirements. Keep it friendly and professional!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to interpret policy documents and communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Scottish Friendly
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of life insurance and claims processing. Familiarise yourself with common terms, conditions, and the types of claims you'll be handling. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in documentation or ensuring compliance with regulations, these stories will highlight your suitability for the position.
✨Practice Your Customer Service Skills
As a Claims Customer Service Administrator, you'll need to provide a supportive experience for customers. Think of scenarios where you've had to handle difficult situations or provide exceptional service. Practising how you would communicate compassionately and effectively can set you apart.
✨Be Ready to Discuss Workload Management
This role involves managing multiple claims and deadlines. Prepare to discuss how you've successfully managed your workload in the past. Use specific examples to demonstrate your organisational skills and ability to prioritise tasks, which are crucial for meeting SLAs.