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- Tasks: Process and manage pension plans while ensuring compliance with regulations.
- Company: Join Scottish Friendly, a leader in financial services focused on pensions and annuities.
- Benefits: Enjoy hybrid work, 25 days annual leave, and wellness perks like 24/7 GP access.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Knowledge of pension schemes and customer service skills are essential.
- Other info: We promote inclusivity and support your needs throughout the application process.
The predicted salary is between 36000 - 60000 £ per year.
The role will focus on processing and administering all legacy pension plans and Scottish Friendly’s book of annuity business in line with legalisation, regulations and Scottish Friendly processes and procedures. Key responsibilities Ensuring accurate and timely processing. Working as part of a team to ensure delivery of key development tasks. Providing a source of product knowledge for other departments. Engaging with colleagues across the business to elicit requirements for new and existing projects. Managing multiple tasks and meeting deadlines. Accurate attention to detail. Qualifications and skills Knowledge of pension schemes. Experience running payroll. Experience administering annuity policies. Technical knowledge in Pension & Annuity rules and regulatory requirements. Customer Service skills. Enjoys working in a changing environment on new tasks. Can manage personal workload. Is comfortable challenging and enhancing current processes as well as develop new processes. Ability to examine information or a situation in detail identifying key information. We support life inside and outside work, offering: Recognition awards: Win exciting prizes and 1 week annual leave. Refer-a-friend scheme: Earn rewards for bringing talented friends to our team. Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days. Supporting the future: 10% employer pension contribution, 4 x group life cover. Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans. Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers. Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday. We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Service Pension Administrator employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Pension Administrator
✨Tip Number 1
Familiarise yourself with the latest pension regulations and annuity policies. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a constantly evolving field.
✨Tip Number 2
Network with professionals in the pension administration sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed multiple tasks and met deadlines in previous roles. Highlighting your organisational skills and ability to work under pressure will resonate well with our team.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you've successfully resolved issues or improved processes. This will illustrate your capability to enhance current practices and contribute positively to our team.
We think you need these skills to ace Customer Service Pension Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Pension Administrator position. Understand the key responsibilities and qualifications required, such as knowledge of pension schemes and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experience in pension administration, payroll running, and customer service. Use specific examples that demonstrate your attention to detail and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with the company's needs. Mention your experience with annuity policies and your comfort in challenging existing processes to enhance efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Ensure that all information is accurate and presented clearly, as attention to detail is crucial for this role.
How to prepare for a job interview at Scottish Friendly
✨Showcase Your Pension Knowledge
Make sure to brush up on your knowledge of pension schemes and annuity policies. Be prepared to discuss specific regulations and how they apply to the role, as this will demonstrate your expertise and readiness for the position.
✨Highlight Customer Service Skills
Since the role involves customer service, be ready to share examples of how you've successfully handled customer inquiries or issues in the past. This will show that you can maintain a high level of service while managing multiple tasks.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing pension plans, prepare to discuss how you ensure attention to detail in your work. You might want to provide examples of how you've caught errors or improved processes in previous roles.
✨Emphasise Team Collaboration
The job requires working as part of a team, so be ready to talk about your experience collaborating with colleagues on projects. Highlight any instances where you contributed to team success or helped elicit requirements for new initiatives.
