Customer Service Pension Administrator

The role will focus on processing and administering all legacy pension plans and Scottish Friendly’s book of annuity business in line with legalisation, regulations and Scottish Friendly processes and procedures.

Key responsibilities

• Ensuring accurate and timely processing.
• Working as part of a team to ensure delivery of key development tasks.
• Providing a source of product knowledge for other departments.
• Engaging with colleagues across the business to elicit requirements for new and existing projects.
• Managing multiple tasks and meeting deadlines.
• Accurate attention to detail.

Qualifications and skills

• Knowledge of pension schemes.
• Experience running payroll.
• Experience administering annuity policies.
• Technical knowledge in Pension & Annuity rules and regulatory requirements.
• Customer Service skills.
• Enjoys working in a changing environment on new tasks.
• Can manage personal workload.
• Is comfortable challenging and enhancing current processes as well as develop new processes.
• Ability to examine information or a situation in detail identifying key information.

We support life inside and outside work, offering:

Recognition awards: Win exciting prizes and 1 week annual leave.

Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.

Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.

Supporting the future: 10% employer pension contribution, 4 x group life cover.

Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans.

Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.

Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday.

We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.