At a Glance
- Tasks: Manage customer claims, ensuring timely processing and excellent service.
- Company: Join Scottish Friendly, a supportive team making a real impact in the insurance sector.
- Benefits: Enjoy a collaborative environment with opportunities for growth and development.
- Other info: Embrace change and innovation while working in a small, impactful team.
- Why this job: Be part of a caring culture that values customer satisfaction and teamwork.
- Qualifications: Experience in claims processing and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Managing customer claims lifecycle, gathering information from customers regarding their claim. Using the Scottish Friendly processes and policies to ensure that all information is properly documented so that it can be used in the future as a reference point.
Key responsibilities
- Processing of maturities, surrenders and deaths for all books of business including Partnership claims.
- Ensuring claims are completed in a timely manner and within the agreed SLA.
- Engaging with customers throughout the claim process.
- Applying empathy and understanding to customers throughout the death claim process.
- Always ensure the highest standard of customer service.
- To ensure a high precision level in the maintenance of all relevant computer systems and excel spreadsheets.
- To ensure procedures are adhered to and kept up to date.
- To have a good knowledge of products with the ability to read and understand product specifications and T&Cs.
Qualifications and skills
- Experience in processing claims.
- Attention to detail with ability to complete work to a high standard.
- Effective communication skills – both verbal and written.
- Ability to work as part of a team and on your own.
- Accurate numerical skills with the ability to check claim values.
Scottish Friendly Values
- We collaborate and value each other’s opinion.
- We’re a small team with a big impact.
- We support each other to thrive and grow.
- Our customers are at the heart of everything we do.
- We’re committed to doing the right things for our customers.
- We listen to and learn from our customers.
- We always see change as an opportunity.
- Our progress is based on careful management of our risks.
- We have the courage to test new ideas and learn from them.
Claims Administrator in Glasgow employer: Scottish Friendly
Scottish Friendly is an exceptional employer that prioritises employee growth and collaboration within a supportive team environment. Located in a vibrant area, we offer a culture that values empathy and customer care, ensuring our staff are equipped with the skills and knowledge to thrive. With a commitment to continuous improvement and innovation, we provide meaningful opportunities for professional development while making a positive impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in Glasgow
✨Tip Number 1
Familiarise yourself with the claims process and policies specific to Scottish Friendly. Understanding their procedures will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your empathy and customer service skills during any interactions. Since the role involves dealing with sensitive claims, highlighting your ability to connect with customers on a personal level can set you apart.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed claims or similar processes. Being able to discuss these situations will illustrate your capability and attention to detail.
✨Tip Number 4
Network with current or former employees of Scottish Friendly if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Claims Administrator in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Claims Administrator position. Tailor your application to highlight relevant experience in processing claims and customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in claims processing or customer service roles. Use specific examples to demonstrate your attention to detail and effective communication skills.
Showcase Your Skills:Make sure to mention your numerical skills and ability to work with computer systems and spreadsheets. Provide examples of how you've maintained high standards in your previous roles, especially in a team environment.
Personalise Your Application:Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how your values align with those of Scottish Friendly, particularly in terms of customer care and teamwork.
How to prepare for a job interview at Scottish Friendly
✨Show Your Empathy
As a Claims Administrator, you'll be dealing with sensitive situations. Make sure to express your understanding and empathy during the interview. Share examples of how you've handled difficult conversations or supported customers in the past.
✨Demonstrate Attention to Detail
Highlight your ability to maintain high standards in your work. Bring up specific instances where your attention to detail made a difference, especially in processing claims or managing data accurately.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you’ve successfully communicated with customers and team members in previous roles.
✨Familiarise Yourself with Policies
Before the interview, take some time to understand the processes and policies related to claims management. Being knowledgeable about these will show your commitment and readiness for the role, and you can ask insightful questions during the interview.
