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- Tasks: Support core Policy Admin Systems and resolve incidents for smooth operations.
- Company: Join a dedicated team focused on enhancing service delivery in financial services.
- Benefits: Enjoy hybrid working, skill development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team driving improvements and making a real impact.
- Qualifications: Strong knowledge of Sonata application and experience in incident management required.
- Other info: Opportunity to grow your skills in a collaborative and customer-focused setting.
The predicted salary is between 36000 - 60000 £ per year.
The Application Support Specialist will be responsible for providing comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks.
The role sits within the newly created Application Support Team who are responsible for driving and improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team aims to optimise service delivery and maintain high standards of performance.
Live Service Support:- Monitor system performance and address any issues promptly.
- Oversee intra-day and overnight batch processes, ensuring smooth operations.
- Schedule and run ad-hoc and scheduled jobs, such as generating statements.
- Conduct incident trend analysis to identify and remediate underlying problems.
- Manage routine support requests, including BACs calendar updates, bonus rate updates, tax year-end updates, RTI rate updates, and ROI sort code updates.
- Act as a recipient for project delivery acceptance and handover, ensuring smooth transitions to production.
- Represent the support team in Change Advisory Board meetings.
Strong knowledge of the Sonata application, as it is the key system we support. Experience with incident management, system performance monitoring, and batch processing. Knowledge of financial services, particularly in life, wealth, and pensions. Knowledge of SQL beneficial but not essential.
We support each other to thrive and grow. We care about our customers. Our progress is based on careful management of our risks.
Application Support Specialist - Hybrid Working employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist - Hybrid Working
✨Tip Number 1
Familiarise yourself with the Sonata application, as it's crucial for this role. Understanding its functionalities and common issues will give you an edge during interviews and show your genuine interest in the position.
✨Tip Number 2
Brush up on your incident management skills. Being able to discuss how you've effectively resolved incidents in the past will demonstrate your capability to handle the responsibilities of the Application Support Specialist.
✨Tip Number 3
Gain a solid understanding of financial services, especially in life, wealth, and pensions. This knowledge will help you relate better to the systems you'll be supporting and the challenges faced by users.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Application Support Specialist - Hybrid Working
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Application Support Specialist position. Highlight key skills such as incident management, system performance monitoring, and knowledge of the Sonata application in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in application support or similar fields, and include specific examples of how you've resolved incidents or improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the financial services sector and how your background makes you a great fit for the Application Support Team. Be sure to express your commitment to continuous improvement and customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Application Support Specialist.
How to prepare for a job interview at Scottish Friendly
✨Know Your Sonata
Make sure you have a solid understanding of the Sonata application, as it's the key system you'll be supporting. Brush up on its functionalities and any common issues that arise, so you can demonstrate your knowledge during the interview.
✨Showcase Your Incident Management Skills
Be prepared to discuss your experience with incident management and how you've resolved issues in the past. Use specific examples to illustrate your problem-solving skills and your ability to maintain service quality under pressure.
✨Understand Financial Services
Familiarise yourself with the financial services sector, particularly in life, wealth, and pensions. This knowledge will help you relate to the role's requirements and show that you're invested in the industry.
✨Ask Insightful Questions
Prepare thoughtful questions about the Application Support Team and their improvement initiatives. This shows your interest in the role and your eagerness to contribute to the team's success.
