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- Tasks: Support our core Policy Admin Systems, focusing on the Sonata application and resolving incidents.
- Company: Join a dedicated team committed to enhancing service delivery in financial services.
- Benefits: Enjoy opportunities for growth, skill enhancement, and a supportive work environment.
- Why this job: Be part of a team that values improvement and customer care while making a real impact.
- Qualifications: Strong knowledge of Sonata, incident management experience, and familiarity with financial services preferred.
- Other info: Opportunity to represent the support team in key meetings and drive service improvements.
The predicted salary is between 36000 - 60000 £ per year.
The Application Support Specialist will be responsible for providing comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks.
The role sits within the newly created Application Support Team who are responsible for driving and improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team aims to optimise service delivery and maintain high standards of performance.
- Live Service Support: Monitor system performance and address any issues promptly.
- Oversee intra-day and overnight batch processes, ensuring smooth operations.
- Schedule and run ad-hoc and scheduled jobs, such as generating statements.
- Proactive Support: Conduct incident trend analysis to identify and remediate underlying problems.
- Manage routine support requests, including BACs calendar updates, bonus rate updates, tax year-end updates, RTI rate updates, and ROI sort code updates.
- Act as a recipient for project delivery acceptance and handover, ensuring smooth transitions to production.
- Represent the support team in Change Advisory Board meetings.
Strong knowledge of the Sonata application, as it is the key system we support. Experience with incident management, system performance monitoring, and batch processing. Knowledge of financial services, particularly in life, wealth, and pensions. Knowledge of SQL beneficial but not essential.
We support each other to thrive and grow. We care about our customers. Our progress is based on careful management of our risks.
Application Support Specialist employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the Sonata application and its functionalities. Understanding how it operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your incident management skills. Being able to discuss real-life scenarios where you've resolved incidents or improved service delivery will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the financial services sector, especially those familiar with life, wealth, and pensions. This can provide you with insights into industry challenges and trends that may come up during your interview.
✨Tip Number 4
Prepare to discuss your experience with system performance monitoring and batch processing. Be ready to share specific examples of how you've contributed to optimising these processes in previous roles.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an Application Support Specialist. Highlight your experience with Policy Admin Systems, particularly the Sonata application, and any relevant incident management skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in live service support and proactive support tasks. Include specific examples of how you've monitored system performance or managed routine support requests in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your commitment to continuous improvement and how you can contribute to optimising service delivery within the Application Support Team.
Showcase Relevant Skills: If you have knowledge of SQL or experience in financial services, particularly in life, wealth, and pensions, be sure to mention these in your application. They could set you apart from other candidates.
How to prepare for a job interview at Scottish Friendly
✨Know Your Sonata
Make sure you have a solid understanding of the Sonata application, as it's the key system you'll be supporting. Brush up on its functionalities and any common issues that arise, so you can demonstrate your knowledge during the interview.
✨Showcase Your Incident Management Skills
Be prepared to discuss your experience with incident management and how you've resolved issues in the past. Highlight specific examples where you identified trends and implemented solutions to improve service delivery.
✨Understand Financial Services
Familiarise yourself with the financial services sector, particularly in life, wealth, and pensions. This knowledge will help you relate to the role's requirements and show that you're invested in the industry.
✨Ask Insightful Questions
Prepare thoughtful questions about the Application Support Team and their improvement initiatives. This shows your interest in the role and your eagerness to contribute to the team's success.
