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- Tasks: Provide first-line support for software applications and resolve user issues.
- Company: Join Scottish Friendly, a collaborative team focused on delivering excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Be part of a small team making a big impact while developing your IT skills.
- Qualifications: Experience in IT support and a good understanding of SQL is essential.
- Other info: Opportunity to work with innovative technology and contribute to meaningful projects.
The predicted salary is between 30000 - 42000 £ per year.
Our technology team sits at the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. This role will report into the IT Application Support Manager and be focussed on 1st line support of software applications used within Scottish Friendly.
Key responsibilities
- First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to our IT Infrastructure and Development teams.
- Taking appropriate action to resolve support requests.
- Escalating more complex requests to 2nd Line Support and providing appropriate triage information.
- Writing SQL scripts to help basic analysis of problems raised.
- Executing SSIS packages as part of regular support requests.
- Liaise with stakeholders across the business to help with resolution.
- Monitor and resolve failures with automated processes.
- Carry out routine tasks.
- Collaborate with Developers and Specialists within the IT teams.
- Provide regular reporting of BAU requests and resolutions made to the IT teams.
Qualifications and skills
- Previous experience of working in IT Application support or related teams.
- A good understanding of SQL (Oracle/Microsoft).
- Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling.
- Ability to use initiative and problem solve.
- Desire to learn, willingness to take on completely new tasks and work through to resolution.
- Good knowledge of Life/Pensions products desirable.
- Awareness/experience of Sonata Financial Systems software desirable.
- Familiar with Sonata would be preferable but not essential.
Scottish Friendly Values
- We collaborate and value each other’s opinion.
- We’re a small team with a big impact.
- We support each other to thrive and grow.
- Our customers are at the heart of everything we do.
- We’re committed to doing the right things for our customers.
- We listen to and learn from our customers.
- We always see change as an opportunity.
- Our progress is based on careful management of our risks.
- We have the courage to test new ideas and learn from them.
Application Support Analyst employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with SQL and SSIS, as these are crucial for the role. Consider working on small projects or exercises that involve writing SQL scripts and executing SSIS packages to demonstrate your skills.
✨Tip Number 2
Engage with online communities or forums related to application support and SQL. This will not only enhance your knowledge but also help you network with professionals who might provide insights or referrals.
✨Tip Number 3
Research Scottish Friendly’s values and culture. Be prepared to discuss how your personal values align with theirs during any informal chats or interviews, showcasing your fit within their team.
✨Tip Number 4
Practice problem-solving scenarios that you might encounter in application support. Think through how you would approach common issues and be ready to share your thought process when discussing your experience.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT application support. Emphasise your familiarity with SQL and any previous roles where you provided first-line support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and your willingness to learn new technologies.
Showcase Relevant Skills: When detailing your experience, focus on your knowledge of SQL, SSIS, and any relevant software like Sonata Financial Systems. Provide examples of how you've used these skills in past roles.
Demonstrate Cultural Fit: Reflect on Scottish Friendly's values in your application. Share examples of teamwork, customer focus, and adaptability in your previous experiences to show that you align with their culture.
How to prepare for a job interview at Scottish Friendly
✨Showcase Your SQL Skills
Since the role requires a good understanding of SQL, be prepared to discuss your experience with SQL scripts and any relevant projects. You might even want to brush up on some basic SQL queries to demonstrate your knowledge during the interview.
✨Understand the Company Values
Scottish Friendly places a strong emphasis on collaboration, customer care, and adaptability. Familiarise yourself with these values and think of examples from your past experiences that align with them. This will show that you are a good cultural fit.
✨Prepare for Problem-Solving Scenarios
As an Application Support Analyst, you'll need to demonstrate your problem-solving skills. Be ready to discuss specific instances where you've successfully resolved issues or escalated complex requests, highlighting your analytical thinking and initiative.
✨Engage with Stakeholders
The role involves liaising with various stakeholders. Prepare to talk about your experience in communicating with different teams and how you’ve ensured effective collaboration in previous roles. This will illustrate your ability to work well within a team environment.