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- Tasks: Manage ticket sales and memberships while delivering top-notch customer service.
- Company: Join the Scottish FA, a key player in Scottish football operations.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant sports environment.
- Why this job: Be part of an inclusive team that values continuous improvement and customer engagement.
- Qualifications: No specific experience required; just a passion for sports and great communication skills.
- Other info: Opportunity to work at iconic Hampden Park and engage with football fans.
The predicted salary is between 20000 - 25000 £ per year.
Application Deadline: 27 July 2025
Department: Stadium Operations
Location: Hampden
Compensation: £23,000 – £25,000 / year
Description
Ensure Scotland Supporters Club memberships, Debenture scheme ticket sales as well as general ticket sales and match day operations are administered in accordance with Scottish FA policy whilst providing first-class service delivery to all Scottish FA customers and stakeholders, ensuring inclusivity for all.
Key Responsibilities
- Provide a best-in-class customer service to all Scotland supporters and debenture holders, as well as other stakeholders, both internal and external
- Manage and accurately and securely maintain all aspects of Scotland Supporters Club membership, Debenture holders, and other customer data in line with GDPR
- Accurately maintain and review as necessary all Scotland Supporters Club membership and Debenture documentation
- Administer all ticketing operations in respect of Senior Internationals, Scottish Cup, and SPFL League Cup, as well as UEFA and FIFA Cup Competition matches at home and abroad and any events held at Hampden Park including systems and website preparation, testing, recording, and reporting as necessary
- Administer all associated membership, ticketing and debenture processes, procedures, and documentation in line with current Scottish FA policy and GDPR
- Understand and develop working knowledge of the Debenture Scheme and associated stakeholders
- Encourage customer engagement using all communication channels, including all social media platforms
- Provide support as directed and as required for match day operations both nationally and internationally
- Liaise as necessary with internal stakeholders and service providers to meet all operational requirements
- Co-ordinate internal and external mail room operations as directed
- Promote and embrace a culture of continuous improvement whilst demonstrating the Scottish FA values
Any other reasonable duties as directed by the Ticketing & Membership Operations Manager or Assistant Manager #J-18808-Ljbffr
Ticketing and Membership Operations Executive employer: Scottish Football Association
Contact Detail:
Scottish Football Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Membership Operations Executive
✨Tip Number 1
Familiarise yourself with the Scottish FA's policies and procedures, especially regarding ticketing and membership operations. Understanding their guidelines will not only help you in interviews but also show your commitment to aligning with their values.
✨Tip Number 2
Engage with Scotland Supporters Club members and other stakeholders on social media platforms. This will give you insights into their needs and expectations, which can be invaluable during discussions about customer service and engagement strategies.
✨Tip Number 3
Gain a solid understanding of GDPR regulations as they pertain to customer data management. Being knowledgeable about data protection will demonstrate your ability to handle sensitive information responsibly, a key aspect of the role.
✨Tip Number 4
Consider volunteering or gaining experience in event management or customer service roles, particularly in sports settings. This hands-on experience will enhance your understanding of match day operations and ticketing processes, making you a more attractive candidate.
We think you need these skills to ace Ticketing and Membership Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Ticketing and Membership Operations Executive.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, ticketing operations, and data management. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide first-class service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Scottish FA. Highlight specific examples of how you have successfully managed customer relationships and adhered to policies in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Scottish Football Association
✨Know the Scottish FA Inside Out
Familiarise yourself with the Scottish FA's policies, especially regarding ticketing and membership operations. Understanding their values and how they engage with supporters will show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively, as this is crucial for the position.
✨Be GDPR Savvy
Since the role involves managing customer data, brush up on GDPR regulations. Be ready to discuss how you would ensure compliance while maintaining data security and privacy.
✨Showcase Your Communication Skills
The job requires engaging with customers across various channels, including social media. Prepare to discuss your experience with different communication platforms and how you can encourage customer engagement.
