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- Tasks: Supervise the customer service team and handle customer enquiries.
- Company: Ochil View Housing Association, a leading social landlord in Clackmannanshire.
- Benefits: Full-time role with a supportive work environment and career development.
- Why this job: Make a difference in the community by providing excellent customer service.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Join a Gold Investor in People organisation with a commitment to employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.
We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following posts:
- Senior Customer Services Assistant
The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
- Responsible for the operational day to day supervision of the frontline Customer Service team members.
- To be first point of contact for all customer enquiries to the Association.
- To assist all Departments of the Association with the delivery of an effective administration service.
- To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.
The closing date for applications is Wednesday 20th August 2025 at 12pm (midday). Interviews will be held on Monday 1st September 2025.
Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer.
Senior Customer Services Assistant employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Assistant
✨Tip Number 1
Get to know the company! Research Ochil View Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Senior Customer Services Assistant, you'll be the first point of contact for enquiries. Prepare for common questions and think about how you'd handle tricky situations to demonstrate your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and customer service. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and keen to join the team at Ochil View Housing Association.
We think you need these skills to ace Senior Customer Services Assistant
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what the Senior Customer Services Assistant role is all about. Check out the job description and highlight the key responsibilities. This will help us tailor your application to show how you fit the bill!
Show Your Enthusiasm: We love seeing passion in applications! Make sure to express your enthusiasm for customer service and how you can contribute to our mission at Ochil View Housing Association. A little excitement goes a long way!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your skills and experience shine through without any fluff getting in the way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Services Assistant inside out. Familiarise yourself with Ochil View Housing Association's mission and values, especially their commitment to customer service. This will help you demonstrate your enthusiasm and alignment with their goals during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in customer service and team supervision. Think about situations where you resolved customer issues or improved service delivery. This will show them you have the practical experience they’re looking for.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the Customer Services Team and how they measure success. This not only shows your interest but also helps you gauge if the role is the right fit for you.
✨Be Personable and Professional
As the first point of contact for customer enquiries, it’s crucial to convey warmth and professionalism. Practice your body language and tone of voice to ensure you come across as approachable yet competent. A friendly demeanour can make a lasting impression!
