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- Tasks: Help tenants maximise their income and sustain their homes through excellent customer service.
- Company: Waverley Housing, a leading provider of affordable homes in the Scottish Borders.
- Benefits: Competitive salary, flexible hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth and a positive impact on local communities.
- Why this job: Make a real difference in your community while building strong relationships.
- Qualifications: Enthusiastic, motivated, and customer-focused individuals are encouraged to apply.
The predicted salary is between 35322 - 35322 £ per year.
Are you passionate about providing great customer service for our tenants, helping them maximise their income and sustain their homes? Waverley Housing is a leading provider of quality, affordable homes and services in the Scottish Borders and our vision is to create great communities to live in.
We are looking for a professional, enthusiastic, motivated and customer focussed Tenant Income Maximisation Adviser to join our Housing and Customer Services Team. This varied and rewarding role gives you the opportunity to build strong relationships with tenants, colleagues, and the partners we work with while making a tangible difference by helping to maximise tenants' income, ensuring they can afford to heat their home efficiently, and working together within our communities to tackle both in‑work and out‑of‑work poverty.
At Waverley Housing, we believe in flexible, modern ways of working and we offer hybrid working arrangements. Although this role will require travel to and from our communities, you will have the ability to work from the office base at a minimum of two days per week or remotely. Current use of a pool car and an occasional requirement for your own vehicle.
For an informal chat about the role, contact Brian Pearson, Assistant Director of Housing Services on 07984 572715.
How to Apply
Email for an application pack or download a copy from our website at https://www.waverley-housing.co.uk/about-us/recruitment/.
Application Deadline
Applications should be received no later than Monday 8 June 2026. Should sufficient applications be received, we reserve the right to close the application process early. Interviews will be held on Tuesday 16 June 2026.
Salary and Employment
Salary: £35,322 per annum. Full‑time post, 35 hours per week (12‑Noon finish on a Friday).
Contact
Contact name: Joyce Wright. Waverley Housing is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community.
HR Officer in Scotland employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Officer in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Waverley Housing and understand their mission. Tailor your answers to show how you can help tenants maximise their income and support the community.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the role of Tenant Income Maximisation Adviser.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role there.
We think you need these skills to ace HR Officer in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenant Income Maximisation Adviser. We want to see your passion for customer service and how you can make a difference in our communities.
Showcase Your Enthusiasm: Let your personality shine through! We’re looking for motivated and enthusiastic candidates, so don’t be shy about sharing why you’re excited about this opportunity and how you can contribute to Waverley Housing.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need about the role and our values there.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand the role of a Tenant Income Maximisation Adviser inside out. Familiarise yourself with Waverley Housing's mission and values, especially their focus on customer service and community support. This will help you demonstrate your passion for the role during the interview.
✨Showcase Your People Skills
Since this role involves building strong relationships with tenants and colleagues, be ready to share examples of how you've successfully engaged with customers in the past. Think about specific situations where you helped someone overcome a challenge or improved their experience.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to income maximisation and poverty alleviation. Prepare by thinking through potential scenarios and how you would approach them, focusing on empathy and practical solutions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to show your interest in the role and the company. You might ask about the team dynamics, the challenges they face in the community, or how success is measured in this position. This shows you're genuinely invested in the opportunity.