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For Companies At a Glance
- Tasks: Manage tenancies, support customers, and ensure housing solutions for those in need.
- Company: Join Link Group, a supportive employer focused on social impact.
- Benefits: Competitive salary, 35 days holiday, and extensive employee perks.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: SCQF Level 6 or equivalent experience; strong customer service skills required.
- Other info: Dynamic role with opportunities for training and professional growth.
The predicted salary is between 34000 - 41000 £ per year.
Overview
PSL Housing Officer – Edinburgh area
Employer: Link Group (C~urb PSL, part of Link Group).
Salary: £40,107 - £45,927 per annum (dependent on skills and experience).
Contract: Permanent. 37.5 hours per week. Monday to Thursday 8:30am–5:00pm; Friday 8:30am–4:00pm. Potential late working to 7:30pm on a rota basis. Based at Link’s Edinburgh Office due to business requirements with Edinburgh Council.
Closing date: Thursday 5 February 2026, 23:59. Full salary & employment details available in the job information pack.
What you will do:
- Deliver a professional tenancy management service to customers as an Edinburgh-based Housing Officer.
- Reporting to the Tenancy Services Supervisor, duties include tenancy sign-ups, regular visits, signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end.
- The role sits within a wider team of Housing Officers in the Private Sector Leasing (PSL) Service for the City of Edinburgh Council.
- Properties are leased from private landlords to the Council to house households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation.
About you:
- SCQF Level 6 qualification or equivalent housing/lettings experience (ideally).
- Self-motivated, able to work as a lone worker and as part of a team; strong customer service focus.
- Excellent verbal and written communication; strong organisational, attention to detail, adaptability, problem solving and time management skills.
- Aware of housing benefit and wider welfare benefit issues; training provided.
- Experience of following procedures and using IT packages.
- Full driving licence and access to a car for work.
What we offer:
- Opportunity to develop through employee training and development; supportive, trusting, transparent environment; autonomy to offer creative solutions while upholding Link’s values: Responsibility, Empathy, Social Impact, Participate, Equity, Challenge, Transparency.
- Competitive salary, annual reviews, potential salary increases; discretionary non-consolidated pay awards subject to scheme terms.
- Holiday entitlement: 35 days per year (inclusive of public holidays) pro rata, plus up to 5 extra days pro rata after 1 year’s service (max 40 days/year).
- Holiday buy/sell options; enhanced sick and family-friendly pay; paid qualifications and professional memberships.
- Defined contribution pension with matched employer contributions; salary exchange and additional option to contribute.
- Electric vehicle leasing scheme; life assurance; healthcare cash plan; employee assistance programme; annual flu vaccination; savings and borrowing scheme; cycle to work; travel season/ticket loan; and more.
Notes: For a full list of benefits, see the Link page: https://www.linkhousing.org.uk/what-we-do/work-for-us/
This role requires Level 1 Disclosure under the Disclosure (Scotland) Act 2020.
How to apply:
Our online application method is the most efficient. You must complete an application form to be considered; CVs are not accepted. If needed, you can request alternative formats (hard copy, Braille, audio) by contacting our Resourcing Team at jobs@linkhaltd.co.uk.
Link is an equal opportunities employer; we welcome applications from all sectors. Our offices are fully accessible to wheelchair users, and we will interview all disabled candidates who meet the essential criteria.
Interview date: 12 February 2026 at C~urb PSL’s Edinburgh office.
Recruiter contact Email: jobs@linkhaltd.co.uk
PSL Housing Officer employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSL Housing Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Link Group and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the responsibilities of a Housing Officer, like tenancy management and customer service.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges, especially in housing or customer service. This will demonstrate your adaptability and resourcefulness.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace PSL Housing Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a PSL Housing Officer and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Highlight Relevant Experience: If you've got experience in housing or customer service, shout about it! Use specific examples to demonstrate how your background aligns with the responsibilities of the role. We love seeing how you can bring your unique experiences to our team.
Apply Through Our Website: Remember, the best way to apply is through our website. Fill out the application form as instructed, and don’t forget to submit it before the deadline. We’re excited to see what you bring to the table!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific duties involved, like tenancy management and handling arrears. Familiarise yourself with the Private Sector Leasing (PSL) Service and how it operates within the Edinburgh Council.
✨Showcase Your Skills
Highlight your customer service experience and any relevant qualifications. Be ready to discuss how your organisational skills and attention to detail will help you manage tenancies effectively. Use examples from your past work to illustrate your problem-solving abilities.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows you're genuinely interested and have done your homework.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The employer is looking for someone who fits well within their team culture, so being authentic can make a big difference.
