At a Glance
- Tasks: Provide operational support and assist with property management tasks.
- Company: Join a forward-thinking housing association with a focus on community.
- Benefits: Competitive salary, hybrid working, and study time included.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Gain hands-on experience while making a difference in people's lives.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 29427 - 29427 £ per year.
Operational and Administrative Support
- Act as a first point of contact for tenants, owners, and contractors providing accurate information and progressing routine enquiries to conclusion.
- Conduct property, tenancy, and welfare visits, preparing clear notes and escalating issues appropriately.
- Assist with pre-tenancy checks, allocations processes, and tenancy sign-up documentation.
- Record, monitor, and follow up maintenance issues, ensuring timely resolution and effective communication with tenants and contractors.
- Support compliance activities including gas safety, electrical checks, and other statutory requirements by maintaining accurate records and monitoring due dates.
- Prepare routine reports, letters, and documentation for managers, committees, and external bodies.
Information Management & Record Keeping
- Maintain accurate digital and paper records in line with WHA’s retention schedules and GDPR requirements.
- Collate and analyse routine data to support service delivery, performance monitoring, and audit requirements.
- Act as a reliable source of information for colleagues on administrative processes and system use.
Service Improvement & Policy Support
- Assist in the development, review, and updating of policies, procedures, and guidance documents.
- Identify opportunities to streamline administrative processes and improve customer experience.
- Contribute to project work and organisational initiatives as required.
Teamwork & Collaboration
- Work collaboratively with colleagues across departments during rotational placements.
- Represent WHA at meetings and events, including occasional evening meetings.
Management Committee
- As part of the development within this role, the candidate should join and partake in all training as a volunteer committee member of another RSL. Time for training and attending meetings will be covered as part of this job role with WHA.
Additional Responsibilities
- To attend and, where necessary, represent WHA at meetings with external organisations and individuals, including evening meetings as required.
- To contribute to the general development and wider activities of WHA, as a member of the staff team and to act at all times in the best interests of WHA.
- To ensure compliance with our IT and GDPR policies and retention plans and schedules.
Graduate Apprentice in Paisley employer: Scottish Federation of Housing Associations
Maryhill Housing Association is an exceptional employer that prioritises a high-quality customer experience within a supportive and dynamic team environment. Employees benefit from comprehensive training, opportunities for professional growth, and a strong commitment to corporate responsibility, all while working in the vibrant Glasgow area. The organisation fosters a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact in the community.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
