HOUSING ADVISOR in Norfolk

Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems. You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers. You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPIs, particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs. You will be naturally customer focused and have a ‘can do’ attitude to ensure that our customers’ experience of services remains positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants. The successful candidate will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do. To be successful in this role you will bring: Experience in the delivery of effective and efficient customer service. Excellent interpersonal skills with a high level of organisational and communication skills. High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing. Rewards and benefits: 7 weeks holiday including public holidays. Training opportunities. Employee Assistance Programme (EAP). Salary: £27,466.14 per annum. Hours of work: 34.5 hours per week. #J-18808-Ljbffr