Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support housing-related enquiries.
- Company: Join a small but impactful organisation dedicated to community well-being.
- Benefits: Enjoy a great work/life balance, gym contributions, and a solid pension scheme.
- Other info: Inclusive workplace with opportunities for everyone, regardless of background.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are key; experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Do you enjoy helping others, solving problems, and making a real difference to people’s everyday lives? We’re looking for a Customer Care Assistant to join our Housing Management Team. This is a varied and rewarding front line role where you’ll support our customers through telephone, email and face to face contact, helping them to enjoy and sustain their homes. You’ll be at the heart of the customer experience—listening carefully, responding with empathy, and finding practical solutions when customers face challenges or changes in their homes.
We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are: Work together, Open to change, Respect, Kindness, Social. If you’re someone who takes pride in delivering excellent customer service and shares our values, we’d love to hear from you.
What You’ll Be Doing
- Providing high quality customer service via phone, email and in person
- Acting as a first point of contact for housing related enquiries
- Listening to customers’ needs and identifying the best possible solutions
- Supporting the Housing Management Team with day to day enquiries and tasks
- Recording and maintaining accurate customer information and case notes
- Working collaboratively with colleagues to deliver a positive customer journey
What We’re Looking For
- A strong customer focus with excellent communication skills
- Good attention to detail and ability to manage multiple enquiries
- A positive, solution focused approach
- Confidence using IT systems and recording information accurately
- A team player who aligns with our WORKS values (Experience in housing or customer service is desirable but not essential—we value attitude, empathy and willingness to learn.)
Benefits
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution
Equal Opportunities
Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.
Customer Care Assistant (Housing) in Norfolk employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant (Housing) in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Almond and their values. This will help you connect your experiences to what they care about, showing them you're not just another candidate.
✨Tip Number 2
Practice your listening skills! Since the role is all about understanding customer needs, try role-playing with a friend. They can throw different scenarios at you, and you can practice responding with empathy and solutions.
✨Tip Number 3
Show off your teamwork! Think of examples where you've worked collaboratively in the past. Be ready to share how you contributed to a positive outcome, as this aligns perfectly with Almond's WORKS values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Almond.
We think you need these skills to ace Customer Care Assistant (Housing) in Norfolk
Some tips for your application 🫡
Show Your Passion for Helping Others: In your application, let us know why you love helping people and how you can make a difference in their lives. Share any experiences where you've gone the extra mile for someone—this will really resonate with us!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself while keeping it professional.
Highlight Your Team Spirit: Since we value collaboration, mention any experiences where you’ve worked well in a team. Whether it’s in a job or a volunteer role, showing that you can work together with others will make you stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know the Company Values
Before your interview, take some time to understand Almond's values: Work together, Open to change, Respect, Kindness, and Social. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Practice Active Listening
As a Customer Care Assistant, listening is key. During the interview, show that you can listen actively by responding thoughtfully to questions and asking clarifying questions when needed. This will highlight your customer-focused approach and problem-solving skills.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Prepare by thinking of past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Enthusiasm for Helping Others
Make sure to convey your passion for helping people during the interview. Share stories that illustrate your empathy and willingness to go the extra mile for customers. This will resonate well with the interviewers and show that you’re a great fit for their team.