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- Tasks: Lead customer service initiatives and enhance customer satisfaction through innovative strategies.
- Company: Prominent housing organisation in Motherwell with a focus on exceptional service.
- Benefits: Competitive salary and a full-time, permanent contract.
- Why this job: Make a real difference in customer experience and service quality.
- Qualifications: Extensive experience in customer service leadership and relationship building.
- Other info: Join a dynamic team committed to excellence in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
A prominent housing organization in Motherwell seeks a Customer Service Leader to drive exceptional service standards and customer satisfaction. This role involves collaboration with the management team to implement innovative strategies that enhance the customer experience while ensuring compliance with policies.
The ideal candidate should have extensive experience in customer service leadership, with a proven ability to foster strong relationships and improve service quality.
A full-time, permanent contract offering competitive salary is provided.
Customer Experience & Service Delivery Manager in Motherwell employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Service Delivery Manager in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your experience that align with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've successfully led teams to improve customer satisfaction and service quality in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience & Service Delivery Manager in Motherwell
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to enhance customer satisfaction and build strong relationships.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service leadership. We’re looking for specific examples of how you’ve implemented strategies that improved service quality, so don’t hold back on the details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and skills. Remember, clarity is key in effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Customer Service Stuff
Make sure you brush up on the latest trends in customer service and delivery. Understand what exceptional service looks like and be ready to share examples from your past experiences that demonstrate your leadership skills in this area.
✨Showcase Your Relationship-Building Skills
Prepare to discuss how you've built strong relationships with customers and team members in previous roles. Think of specific instances where your approach led to improved service quality or customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Innovative Strategies
Since the role involves implementing innovative strategies, come prepared with ideas on how to enhance customer experience. Research the organisation's current practices and think about how you could contribute to their goals with fresh perspectives.
✨Understand Compliance and Policies
Familiarise yourself with the relevant policies and compliance standards in the housing sector. Be ready to discuss how you’ve ensured compliance in your previous roles and how you would approach this in the new position.
