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- Tasks: Join our Maintenance Team to ensure repairs are completed on time and to a high standard.
- Company: Cairn is dedicated to providing excellent customer service and maintaining accessible properties.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values your input and supports community needs.
- Qualifications: HND level education or relevant experience in property management and health and safety.
- Other info: A full UK driving licence and Basic Disclosure are required for this role.
The predicted salary is between 42704 - 44952 £ per year.
Location: Inverness (with Hybrid Working)
Contract: Permanent
Hours: 34.5 hours per week (full-time)
Salary: The salary for this post is £42,704 per annum rising to £44,952 on successful completion of 6-month probationary period
Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026
Job Type
Full Time
Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.
Key Responsibilities:
• Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
• Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
• Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
• Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
• Responsible for the delivery of projects, such as insurance works or medical adaptations, which are required to ensure our properties remain accessible and meet our customers’ changing needs.
• Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
• Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.
Requirements:
• Educated to HND level or other relevant professional qualifications (HND or building maintenance management, supervisory experience) or substantial experience in property and asset management systems.
• An understanding of or able to reference the following: COSHH, IOSH, CDM2015, GSIUR, Electrical Safety and continuity regulations, Legionella control and Asbestos Control and experience using a Repairs system.
• Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
• Health and Safety and Project Management experience
Notes
Full UK Drivers Licence with access to a vehicle. A Basic Disclosure is required for this role.
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Maintenance Officer employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Officer
✨Tip Number 1
Familiarise yourself with the specific regulations and standards mentioned in the job description, such as COSHH and IOSH. This knowledge will not only help you during the interview but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Network with professionals in the property and asset management field. Attend local industry events or join relevant online forums to connect with others who may have insights into the role or the company culture at Cairn.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage complex workloads and deliver excellent customer service. Be ready to discuss how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 4
Research Cairn's values and recent projects to understand their approach to maintenance and customer service. Tailoring your conversation to align with their mission can set you apart from other candidates.
We think you need these skills to ace Maintenance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and property management. Emphasise any supervisory roles or projects you've managed that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your skills and experiences meet the requirements of the Maintenance Officer role. Use examples to demonstrate your understanding of health and safety regulations and your ability to deliver excellent customer service.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have an HND or other relevant qualifications. Mention any certifications related to health and safety, project management, or building maintenance that would be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Maintenance Officer.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how your previous experience aligns with these tasks, especially around managing repairs and working with contractors.
✨Demonstrate Customer Service Skills
Since the role involves delivering excellent customer service, think of examples from your past where you successfully handled customer interactions. Highlight your communication skills and ability to resolve issues effectively.
✨Showcase Your Technical Knowledge
Brush up on relevant regulations and standards such as COSHH, IOSH, and CDM2015. Be ready to discuss how you've applied this knowledge in previous roles, particularly in relation to health and safety.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and project management skills. Think about how you would handle specific situations related to maintenance and repairs, and be ready to explain your thought process.
