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- Tasks: Help tenants maximise their income and sustain their homes through excellent customer service.
- Company: Waverley Housing, a leading provider of affordable homes in the Scottish Borders.
- Benefits: Competitive salary, flexible hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in your community while building strong relationships.
- Qualifications: Enthusiastic, motivated, and customer-focused individuals are encouraged to apply.
The predicted salary is between 35322 - 35322 £ per year.
Are you passionate about providing great customer service for our tenants, helping them maximise their income and sustain their homes? Waverley Housing is a leading provider of quality, affordable homes and services in the Scottish Borders and our vision is to create great communities to live in.
We are looking for a professional, enthusiastic, motivated and customer focussed Tenant Income Maximisation Adviser to join our Housing and Customer Services Team. This varied and rewarding role gives you the opportunity to build strong relationships with tenants, colleagues, and the partners we work with while making a tangible difference by helping to maximise tenants' income, ensuring they can afford to heat their home efficiently, and working together within our communities to tackle both in‑work and out‑of‑work poverty.
At Waverley Housing, we believe in flexible, modern ways of working and we offer hybrid working arrangements. Although this role will require travel to and from our communities, you will have the ability to work from the office base at a minimum of two days per week or remotely. Current use of a pool car and an occasional requirement for your own vehicle.
For an informal chat about the role, contact Brian Pearson, Assistant Director of Housing Services.
How to Apply: Email for an application pack or download a copy from our website. Applications should be received no later than Monday 8 June 2026. Should sufficient applications be received, we reserve the right to close the application process early. Interviews will be held on Tuesday 16 June 2026.
Salary: £35,322 per annum. Full‑time post, 35 hours per week (12‑Noon finish on a Friday).
Waverley Housing is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community.
HR Officer in London employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Waverley Housing and understanding their mission. Tailor your answers to show how your values align with theirs, especially around customer service and community support.
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable discussing your experience and how it relates to maximising tenant income and tackling poverty in communities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Waverley Housing.
We think you need these skills to ace HR Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenant Income Maximisation Adviser. We want to see your passion for customer service and how you can make a difference in our communities.
Showcase Your Enthusiasm: Let your personality shine through! We’re looking for someone who is motivated and enthusiastic about helping tenants. Use your application to convey your genuine interest in the role and the impact you hope to have.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you have all the latest information about the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand the role of a Tenant Income Maximisation Adviser. Familiarise yourself with Waverley Housing's mission and values, especially their focus on customer service and community support. This will help you demonstrate your passion for the role during the interview.
✨Showcase Your People Skills
Since this role involves building strong relationships with tenants and colleagues, prepare examples of how you've successfully engaged with customers in the past. Think about specific situations where you helped someone overcome a challenge or improved their experience.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to income maximisation and tenant support. Practice your responses to scenarios that involve problem-solving and empathy, as these are key skills for the position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics, the challenges they face in tenant income maximisation, or how success is measured in this role.