At a Glance
- Tasks: Provide front-line support to tenants via phone, email, or in-person.
- Company: Join a small but impactful organisation dedicated to community support.
- Benefits: Enjoy a 36-hour week, 9-day fortnight, gym membership contributions, and a strong pension scheme.
- Other info: Flexible hybrid working arrangements available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer-focused with strong organisational skills and a passion for helping others.
The predicted salary is between 33917 - 33917 £ per year.
Fixed Term Post (36 hours per week)
Salary: £33,917 per annum
Location: Livingston/Hybrid
Job Type: Full Time
Do you have a passion for helping others? Are you customer focused with good organisational skills? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Tenant Liaison role could be for you!
This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at their homes. You will be working within our RAAC Project Team whose principal objective is to assist our customers whilst significant work is being carried out in their home.
We are a small organisation; however, we make a big impact in the communities where our tenants live. At Almond, we believe in finding what 'WORKS' for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social.
If you are someone who can provide excellent customer service in alignment with our 'WORKS' ethos, we would love to hear from you!
Location Details: Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy.
Benefits:
- We offer a 36-hour working week over Monday to Friday.
- Currently with a 9-day fortnight in place, where every other Friday is a rest-day.
- We actively promote a healthy work/life balance.
- We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
- Our pension scheme is active from the day you join us, and we contribute 10% towards it.
Note: The closing date for applications is Monday 13th October 2025. Interviews w/c Monday 20th October.
Tenant Liaison Officer in Livingston employer: Scottish Federation of Housing Associations
Home Fix Scotland is an exceptional employer, dedicated to fostering a positive and high-performing culture that prioritises employee wellbeing and continuous improvement. With a commitment to strategic growth and innovation in the housing sector, HFS offers its colleagues ample opportunities for professional development and engagement in meaningful work that directly impacts the community. Located in Scotland, the company values strong internal and external relationships, ensuring a collaborative environment where every team member can thrive.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their 'WORKS' ethos. Think about how your skills align with their mission and be ready to share examples of how you've provided excellent customer service in the past.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you feel more confident and articulate when discussing your experience and how you can contribute to the RAAC Project Team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the communities we serve.
We think you need these skills to ace Tenant Liaison Officer in Livingston
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others shine through in your application. Share specific examples of how you've provided excellent customer service or solved problems in the past. This will help us understand why you're a great fit for our Tenant Liaison Officer role!
Tailor Your Application:Make sure to customise your CV and cover letter to align with our values and the job description. Highlight your organisational skills and any experience you have that relates to working with customers, especially in challenging situations. We want to know how you can contribute to our 'WORKS' ethos!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you the right candidate for the job.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Almond!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer. Familiarise yourself with the RAAC Project Team's objectives and how they align with the company's values. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about challenges you faced and how you resolved them. This will show that you can handle the varied and exciting nature of the role while keeping the customers' needs at the forefront.
✨Emphasise Teamwork and Adaptability
Since the company values working together and being open to change, be ready to discuss how you've successfully collaborated with others in previous roles. Share instances where you adapted to changes and how it positively impacted your team or customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hybrid working policy or how the team measures success in their projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
