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- Tasks: Support tenants through home renovations via phone, email, or in person.
- Company: Reputable housing organisation in Livingston with a focus on community support.
- Benefits: Competitive salary and a healthy work/life balance with hybrid working options.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and flexibility to adapt to various situations.
- Other info: Join a supportive team dedicated to helping the community thrive.
The predicted salary is between 30000 - 42000 £ per year.
A housing organization in Livingston is seeking a Tenant Liaison to provide customer support. The role involves assisting customers with challenges during home renovations via telephone, email, or in person.
A strong focus on excellent customer service and the ability to work flexibly within a hybrid working policy is essential. The position offers a competitive salary and promotes a healthy work/life balance.
Tenant Liaison: Frontline Housing Support (Hybrid) in Livingston employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison: Frontline Housing Support (Hybrid) in Livingston
✨Tip Number 1
Make sure to research the housing organisation before your interview. Knowing their values and mission will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist tenants during home renovations and how you'd handle them. This will prepare you for any situational questions they might throw your way.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s like to work there. It could give you an edge!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly can sometimes give you a better chance of standing out. Plus, it shows you're proactive and keen on joining our team.
We think you need these skills to ace Tenant Liaison: Frontline Housing Support (Hybrid) in Livingston
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer support. We want to see how you've tackled challenges and provided excellent service in the past, especially in situations similar to home renovations.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their cover letters and CVs to reflect the specific role of Tenant Liaison. Show us why you’re the perfect fit for this hybrid position.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison and the specific challenges customers face during home renovations. Research common issues and think about how you would address them. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone. This is crucial for this role, so be ready to discuss how you handle difficult situations with empathy and professionalism.
✨Flexibility is Key
Since the job involves hybrid working, be prepared to discuss how you manage your time and work effectively in both remote and in-person settings. Share any experiences you have with flexible working arrangements and how you stay organised and productive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges tenants typically face, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
