At a Glance
- Tasks: Lead high-quality housing services and support vulnerable tenants in a dynamic environment.
- Company: Join Horizon Housing Association, dedicated to empowering diverse communities.
- Benefits: Enjoy competitive salary, generous holiday, and extensive professional development opportunities.
- Other info: Flexible working hours and commitment to equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while advancing your career in housing management.
- Qualifications: CIH Level 3 or equivalent, with strong housing management knowledge and customer service skills.
About Horizon Housing Association
Horizon Housing Association is part of Link Group Limited, committed to supporting the development of diverse communities including disabled people. We provide homes and housing‑related services that enable people to live independently and make choices that empower them. Horizon delivers a high‑quality, customer‑focused repairs and maintenance service to tenants and customers across central Scotland.
The Role
As Senior Housing Officer you will lead the delivery of high‑quality housing services, ensuring strong operational performance and positive outcomes for tenants and communities. You will provide day‑to‑day leadership of the Housing and Tenancy Sustainment Teams, supporting staff to deliver effective, customer‑focused services across tenancy management, income recovery, estate management and tenancy sustainment. You will take a lead role in managing complex cases, supporting vulnerable tenants and driving early intervention approaches to sustain tenancies and reduce risk. Working closely with the Housing and Communities Manager, you will contribute to service improvement, ensuring services are efficient, evidence‑led and aligned with Horizon’s strategic priorities.
About You
You will have a minimum of a CIH Level 3 qualification, or an equivalent HNC‑level qualification (or be willing to work towards this), alongside a strong understanding of housing management and a commitment to delivering excellent customer service. You will bring practical experience of managing a wide range of housing management issues, including arrears control, voids, anti‑social behaviour and tenant participation. You will also have sound knowledge of housing legislation, Housing Benefit, Universal Credit and choice‑based lettings. We are looking for someone with experience in a housing association, local authority or similar environment, confident in managing complex and sensitive situations. You will have experience handling complaints in line with regulatory requirements and delivering fair, transparent and customer‑focused services. Strong partnership working skills are essential, with experience of collaborating with statutory agencies, voluntary organisations and professional partners to achieve positive outcomes. You will be an effective communicator with the ability to lead and support a team, build strong relationships and manage a varied workload. A commitment to equality, diversity and inclusion is essential, along with a genuine desire to make a positive difference to people’s lives. The role requires travel across our operating areas. You must have access to personal transport, including a full UK driving licence, or alternative arrangements that enable you to meet the travel requirements of the post.
Benefits
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non‑consolidated pay awards subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day pro rata after 1 year’s service up to a maximum of 40 days per year
- Opportunity to buy and sell holiday days
- Enhanced company sick and family friendly pay
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
- Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
- Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
- Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
- Access to purchase annual corporate clothing vouchers
- Access to a credit union savings and borrowing scheme
- Cycle to work scheme
- Access to discounts on mobile airtime plans and much more
For a full list of benefits available to employees, please see the following link: https://www.horizonhousing.org/work-with-us
Equal Opportunity
We welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations are wheelchair accessible, with step‑free access. If you have any specific access requirements, please let us know and we will be happy to support. As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
Key Employment Details
Hour of Work: 35 per week (Monday to Friday)
Salary £50,785 – £55,761 per annum* (dependent on skills & experience) *subject to job evaluation
Senior Housing Officer in Lincolnshire employer: Scottish Federation of Housing Associations
Horizon Housing Association is an exceptional employer dedicated to fostering diverse communities and empowering individuals through high-quality housing services. With a strong commitment to employee development, competitive benefits, and a supportive work culture, staff are encouraged to grow professionally while making a meaningful impact in the lives of tenants across central Scotland. The organisation values equality, diversity, and inclusion, ensuring a welcoming environment for all employees.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in Lincolnshire
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We think you need these skills to ace Senior Housing Officer in Lincolnshire
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How to prepare for a job interview at Scottish Federation of Housing Associations
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When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Scottish Federation of Housing Associations. Sharing personal stories or insights can really make us stand out.
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