At a Glance
- Tasks: Deliver top-notch housing services and support tenants in Inverclyde.
- Company: Cloch Housing Association, committed to community and customer satisfaction.
- Benefits: Part-time role with competitive salary, hybrid work, and generous leave.
- Other info: Join a supportive team that values kindness, responsibility, and positivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 42707 - 46895 € per year.
Cloch Housing Association seeks a Housing Officer to deliver high quality, consistent and customer focused housing services across Inverclyde. The role is central to our vision of exceeding customer expectations and involves managing a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community.
Responsibilities
- Tenancy & Income Management: manage rent accounts, prevent arrears through early intervention, agree repayment arrangements, and progress proportionate recovery and legal action where required.
- Anti‑Social Behaviour & Enforcement: investigate and manage ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintain standards through estate inspections, address environmental and neighbourhood issues, and take action where tenancy conditions or safety concerns arise.
- Allocations & Voids: provide professional oversight of allocations, support tenancy sign‑ups, apply judgement in higher risk or complex cases, and contribute to reducing void loss.
- Customer Engagement & Service Delivery: act as a key point of contact for tenants, deliver clear, professional communication, resolve issues early and support a positive customer experience.
- Casework & Partnership Working: manage complex and high‑risk cases, work closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
Fit at Cloch
- Communicate clearly, confidently and with empathy.
- Build strong, positive relationships with tenants and partner agencies.
- Apply sound professional judgement and take responsibility for outcomes.
- Balance support with fair and proportionate enforcement.
- Remain resilient and solution‑focused when managing challenging situations.
- Live our values (Be Better, Be Kind, Be Responsible, Be Positive) through your day‑to‑day approach to housing management.
Benefits
This is a two‑year fixed‑term, part‑time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro‑rata), hybrid working arrangements, 8 weeks’ annual leave (pro‑rata), family‑friendly policies, SHAPS pension scheme, and a strong focus on wellbeing.
Equal Employment Opportunity
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview.
Housing Officer in Laurencekirk employer: Scottish Federation of Housing Associations
Cloch Housing Association is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Inverclyde. With a strong emphasis on employee wellbeing, hybrid working arrangements, and generous leave policies, we empower our Housing Officers to build meaningful relationships within the community while promoting personal and professional growth. Join us in our mission to exceed customer expectations and make a positive impact in the lives of our tenants.
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Laurencekirk
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job at Cloch Housing Association or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cloch's values and mission. Make sure you can demonstrate how you embody 'Be Better, Be Kind, Be Responsible, Be Positive' in your work. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you'll need to engage with tenants and partner agencies effectively. Role-play common scenarios with a friend to build your confidence and ensure you can handle challenging situations with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Cloch Housing Association and ready to make a positive impact in the community.
We think you need these skills to ace Housing Officer in Laurencekirk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since clear communication is key in this role, don’t forget to demonstrate your ability to communicate effectively in your written application. Share examples of how you've successfully engaged with tenants or resolved issues in the past.
Highlight Your Problem-Solving Abilities:We want to see how you handle challenging situations. Include specific instances where you've balanced support with enforcement or managed complex cases, showcasing your resilience and solution-focused mindset.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with tenancy management, anti-social behaviour enforcement, and customer engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the job involves building strong relationships with tenants, be prepared to share examples of how you've communicated clearly and empathetically in past roles. Think about situations where you resolved conflicts or supported someone through a tough time—this will demonstrate your fit for the Cloch values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your judgement and problem-solving skills. Practice responding to hypothetical situations related to tenancy issues or anti-social behaviour. This will help you articulate your thought process and decision-making abilities during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, community engagement strategies, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
