At a Glance
- Tasks: Assist customers with enquiries and provide top-notch service in a busy environment.
- Company: Join a community-focused association dedicated to excellent customer care.
- Benefits: Competitive salary, potential for hybrid work, and a supportive team atmosphere.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Minimum of 3 Standard grades and proficiency in Microsoft Office required.
The predicted salary is between 24480 - 25867 € per year.
The Association is seeking to recruit a highly motivated individual to work in our busy Customer Service Centre, dealing with day to day customer enquiries via our Freephone number, all in relation to the association’s services.
The successful candidate needs to have a minimum of 3 Standard grades or equivalent and to be competent in the use of Microsoft Office packages. The ability to provide excellent customer service is essential.
The post-holder will have regular contact with customers, staff and contractors; therefore organisational, administrative and communication skills are key.
ACHA welcomes applications from all sections of the community and is committed to promoting equal opportunities. All posts will be subject to a Disclosure Scotland check.
To apply visit the recruitment section of our website at www.acha.co.uk. If you cannot access the website please contact the recruitment team at 01546 605964 or email recruitment@acha.co.uk.
Interviews for this position will be held on Friday 5th June 2026. For more information, please contact Annette Scullion on 01546 605967 or email annette.scullion@acha.co.uk.
Closing date for applications: Friday 22nd May 2026, 12:00.
Job Type: Maternity cover (Temporary Maternity Cover until 30th April 2027).
Full Time – 35 hours per week, Mon-Fri 9am to 5pm.
Salary: £24,480 - £25,867.
Location: Potential for Hybrid can be located in any ACHA Office.
Recruiter information: Neill Boyle – email recruitment@acha.co.uk, phone 01546 605964.
Customer Services Assistant in Laurencekirk employer: Scottish Federation of Housing Associations
ACHA is an excellent employer that values its employees by fostering a supportive work culture and offering opportunities for professional growth. With a commitment to equal opportunities and a focus on community engagement, the role of Customer Services Assistant provides a chance to make a meaningful impact while enjoying the flexibility of potential hybrid working arrangements across various ACHA offices.
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Laurencekirk
✨Tip Number 1
Get to know the company! Research ACHA and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, role-play common scenarios with a friend. This will help you feel more prepared and less nervous during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. It’s all about showing that you’re ready to represent ACHA in the best light.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a bonus for a Customer Services Assistant!
We think you need these skills to ace Customer Services Assistant in Laurencekirk
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided support in the past. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can relate their experience to it.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website:Remember to apply through our website at www.acha.co.uk. It’s the easiest way for us to receive your application, and you’ll find all the info you need there. Don’t miss out on this opportunity!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries in the past, especially any tricky situations. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Microsoft Office
Since the role requires competency in Microsoft Office, make sure you're comfortable using Word, Excel, and Outlook. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in previous roles.
✨Practice Your Communication Skills
As you'll be dealing with customers and staff regularly, strong communication skills are a must. Practice answering common interview questions clearly and confidently. You could even do a mock interview with a friend to get feedback on your delivery.
✨Show Your Organisational Skills
The job involves administrative tasks, so be prepared to discuss how you stay organised. Think of specific strategies or tools you use to manage your time and workload efficiently. This will demonstrate that you can handle the demands of a busy Customer Service Centre.
