At a Glance
- Tasks: Lead customer-facing services and enhance the overall customer experience.
- Company: Scottish Federation of Housing Associations, committed to improving community services.
- Benefits: Competitive salary, generous holidays, and flexible working arrangements.
- Other info: Join a supportive team focused on continuous improvement and community impact.
- Why this job: Make a real difference in customer experience while enjoying work-life balance.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Scottish Federation of Housing Associations is looking for a Customer Experience Manager to provide strategic and operational leadership for customer-facing services. This role is vital to enhancing the overall customer experience across the Clyde Valley Group.
In this position, you will lead the Customer Contact Centre and manage engagement teams while ensuring effective use of customer feedback to drive service improvements.
The company offers a competitive salary, generous holidays, and flexible working arrangements.
Customer Experience Leader - Flexible Working in Laurencekirk employer: Scottish Federation of Housing Associations
The Scottish Federation of Housing Associations is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working arrangements, competitive salaries, and generous holiday allowances, employees are empowered to achieve a healthy work-life balance while contributing to meaningful improvements in customer experience across the Clyde Valley Group.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
