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- Tasks: Assist customers with enquiries and provide top-notch service while handling admin tasks.
- Company: Join the Scottish Federation of Housing Associations, a leader in community support.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive team environment.
- Other info: Full-time role with flexible working hours until April 2027.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: 3 Standard grades, Microsoft Office proficiency, and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
The Scottish Federation of Housing Associations is seeking a Customer Services Assistant for temporary maternity cover until April 30, 2027. This full-time role involves dealing with customer enquiries, providing exceptional customer service, and performing administrative tasks.
The position offers a hybrid working model across any ACHA office, with hours from Monday to Friday, 9 am to 5 pm.
Candidates should have:
- At least 3 Standard grades
- Proficiency in Microsoft Office
- Strong communication skills
Hybrid Customer Service Assistant – Maternity Cover employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Assistant – Maternity Cover
✨Tip Number 1
Make sure you research the Scottish Federation of Housing Associations before your interview. Knowing their values and mission will help us connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We want to demonstrate how you'd handle enquiries and provide exceptional service, so think about examples from your past experiences.
✨Tip Number 3
Don’t forget to highlight your Microsoft Office skills! Since this role involves administrative tasks, we should be ready to discuss how you've used these tools effectively in previous jobs.
✨Tip Number 4
Apply through our website for a smoother process! It shows that you're proactive and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hybrid Customer Service Assistant – Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how your skills align with our needs. Keep it friendly and professional.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to provide exceptional service.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you’re comfortable with the tools you'll be using. Practice using Word, Excel, and Outlook if you haven’t done so recently. You might even want to prepare a quick demo of how you would handle a common task using these applications.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' Practising your responses will help you feel more confident during the interview.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Research the Scottish Federation of Housing Associations and understand their values. Express why you want to work with them specifically and how you can contribute to their mission while providing excellent service.