At a Glance
- Tasks: Assist customers with enquiries and provide top-notch service in a busy environment.
- Company: Join the Scottish Federation of Housing Associations, a leader in community support.
- Benefits: Competitive salary, potential for hybrid working, and a supportive team atmosphere.
- Other info: Full-time contract with opportunities for growth and development.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: 3 Standard grades or equivalent and proficiency in Microsoft Office required.
The predicted salary is between 24480 - 25867 £ per year.
The Scottish Federation of Housing Associations is seeking a Customer Services Assistant for their busy Customer Service Centre. The role involves dealing with day-to-day customer enquiries and requires strong organisational, administrative, and communication skills.
Applicants must have a minimum of 3 Standard grades or equivalent and be competent in Microsoft Office. The position offers a full-time contract with a salary between £24,480 and £25,867 and has a potential for hybrid working.
Hybrid Customer Service Advisor (35h) employer: Scottish Federation of Housing Associations
The Scottish Federation of Housing Associations is an excellent employer, offering a supportive work culture that values teamwork and communication. With opportunities for hybrid working, employees enjoy a flexible environment that promotes work-life balance, alongside competitive salaries and a commitment to professional development. Join us to be part of a dedicated team making a meaningful impact in the housing sector.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor (35h)
✨Tip Number 1
Make sure you research the Scottish Federation of Housing Associations before your interview. Knowing their mission and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky enquiries, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your organisational and administrative skills! Bring examples of how you've managed tasks efficiently in the past, especially if you can relate them to using Microsoft Office.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Services Assistant role.
We think you need these skills to ace Hybrid Customer Service Advisor (35h)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational, administrative, and communication skills. We want to see how your experience aligns with the role of a Customer Services Assistant, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy Customer Service Centre. Be sure to mention your experience with customer enquiries and any specific examples that demonstrate your skills.
Show Off Your Microsoft Office Skills:Since being competent in Microsoft Office is a must, make sure to mention any specific software you’re familiar with. If you’ve used Excel for data management or Word for creating reports, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you’re familiar with the Scottish Federation of Housing Associations and their mission. Research their services and recent news to show your genuine interest in the role and how you can contribute.
✨Show Off Your Skills
Prepare examples that highlight your organisational, administrative, and communication skills. Think of specific situations where you successfully handled customer enquiries or resolved issues, as this will demonstrate your capability for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Consider questions like 'How do you handle difficult customers?' or 'Can you describe a time when you went above and beyond for a customer?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even if the role offers hybrid working, it’s important to make a good first impression. Dress smartly for the interview to convey professionalism and respect for the opportunity. It shows you take the interview seriously!
