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- Tasks: Handle customer queries via calls and emails with a focus on high-quality service.
- Company: Prominent housing and care organisation in Glasgow.
- Benefits: Competitive salary, generous annual leave, training opportunities, and hybrid working.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Enjoy a family-friendly workplace with flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
A prominent housing and care organization in the Glasgow area is seeking a Customer Contact Centre Advisor. The ideal candidate will possess excellent communication skills and a strong belief in providing high-quality customer service.
Responsibilities include handling calls and emails while dealing with various customer queries.
This full-time, permanent role offers a competitive salary and the flexibility of hybrid working arrangements. Benefits include generous annual leave, training opportunities, and family-friendly policies.
Hybrid Customer Contact Advisor – Glasgow employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Contact Advisor – Glasgow
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Contact Advisor – Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer contact, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively handle customer queries.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Contact Centre Advisor role. Mention your experience in customer service and how it aligns with our values.
Be Genuine and Personable: We love authenticity! Let your personality shine through in your application. Share a brief story or example that showcases your commitment to high-quality customer service – it’ll help us see the real you.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and be ready to discuss how your skills align with their mission. This shows that you're genuinely interested in the role and the organisation.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Customer Contact Centre Advisor, communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, whether over the phone or via email.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
