Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help tenants maximise their income and sustain their homes through great customer service.
- Company: Waverley Housing, a leading provider of affordable homes in the Scottish Borders.
- Benefits: Competitive salary, flexible hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in your community while building strong relationships.
- Qualifications: Enthusiastic, motivated, and customer-focused individuals are encouraged to apply.
The predicted salary is between 35322 - 35322 £ per year.
Are you passionate about providing great customer service for our tenants, helping them maximise their income and sustain their homes? Waverley Housing is a leading provider of quality, affordable homes and services in the Scottish Borders and our vision is to create great communities to live in.
We are looking for a professional, enthusiastic, motivated and customer focussed Tenant Income Maximisation Adviser to join our Housing and Customer Services Team. This varied and rewarding role gives you the opportunity to build strong relationships with tenants, colleagues, and the partners we work with while making a tangible difference by helping to maximise tenants' income, ensuring they can afford to heat their home efficiently, and working together within our communities to tackle both in‑work and out‑of‑work poverty.
At Waverley Housing, we believe in flexible, modern ways of working and we offer hybrid working arrangements. Although this role will require travel to and from our communities, you will have the ability to work from the office base at a minimum of two days per week or remotely. Current use of a pool car and an occasional requirement for your own vehicle.
For an informal chat about the role, contact Brian Pearson, Assistant Director of Housing Services on 07984 572715.
How to Apply
Email recruitment@waverley-housing.co.uk for an application pack or download a copy from our website at https://www.waverley-housing.co.uk/about-us/recruitment/.
Application Deadline
Applications should be received no later than Monday 8 June 2026. Should sufficient applications be received, we reserve the right to close the application process early. Interviews will be held on Tuesday 16 June 2026.
Salary and Employment
Salary: £35,322 per annum. Full‑time post, 35 hours per week (12‑Noon finish on a Friday).
Contact
Contact name: Joyce Wright. Waverley Housing is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community.
HR Officer employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Waverley Housing. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching Waverley Housing's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve helped others maximise their income or overcome challenges. We want to see how you handle real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re tech-savvy and keen on joining our team.
We think you need these skills to ace HR Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping tenants shine through. We want to see that you genuinely care about making a difference in their lives and communities.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenant Income Maximisation Adviser. We love seeing candidates who take the time to connect their background to our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need there to help you along the way.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand the role of a Tenant Income Maximisation Adviser inside out. Familiarise yourself with Waverley Housing's mission and values, especially their focus on customer service and community support. This will help you demonstrate your passion for the role during the interview.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers or clients in the past. Think about specific situations where you helped someone overcome a challenge, as this will highlight your customer-focused approach.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges tenants face, and how Waverley Housing measures success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Ready for Hybrid Working Discussions
With the role offering hybrid working arrangements, be prepared to discuss your experience with remote work and how you manage your time effectively. Highlight any tools or strategies you use to stay organised and connected with your team, as this will show you're adaptable and ready for modern working practices.