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- Tasks: Manage housing services, ensuring quality and safety in neighbourhoods.
- Company: Join Ark Housing Association, a leader in care and support for diverse communities.
- Benefits: Enjoy hybrid working, flexible hours, and discounts on popular brands.
- Why this job: Make a real impact in people's lives while enjoying a supportive work culture.
- Qualifications: Chartered membership or equivalent experience in housing is essential.
- Other info: Full driving licence required; apply by 12th May 2025.
The predicted salary is between 30000 - 42000 £ per year.
Housing & Neighbourhood Services Officer
Edinburgh area
ARK Housing Association
Closing date for applications
Monday 12th May 2025, 11:00
Full salary & employment details
Work Location: Hybrid, Edinburgh-based
Hours: 37 hours per week
Salary: £39,994.24 – 25/26 Pay Award Pending
Job Type
Full Time
We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a permanent contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our neighbourhoods.
You will be responsible for delivering a range of housing and neighbourhood services including:
• The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Arks voids contractor to ensure properties meet Arks lettable standard and re-let within target times.
• Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, or terminate tenancies and dealing with suspected abandonments in accordance with our policies and timescales.
• Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
• Income Management, Property repairs & Governance.
The Housing & Neighbourhood Services Officer reports directly to the Housing & Customer Services Manager. Download the full job description on Arks Website to view a comprehensive list of the responsibilities of the role.
If you have:
• A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
• A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
• Knowledge of the Regulatory Framework in which Ark operates.
• Experience of using Housing IT software.
We would love to hear from you. Apply now using the online application form
Please note that a Full Driving Licence and access to a vehicle is an essential requirement for this role.
Why Ark?
• Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
• Flexible Working Times: Not a 9am – 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.
• Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.
Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.
Notes
Please apply using the online application form.If you have any questions of require a paper application form, please contact theRecruitment Team on 0131 447 9027 or at recruitment@arkha.org.uk .
CVs will not be accepted
Applications close at 12 noon on Monday 12th May 2025.
Interview will be held in person at Arks Main Office in Edinburgh.
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Housing & Neighbourhood Services Officer employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Neighbourhood Services Officer
✨Tip Number 1
Familiarise yourself with the specific housing legislation and regulatory frameworks that Ark operates under. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and best practices in housing management.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in similar roles. Attend local housing events or join relevant online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with housing IT software during the interview. Be ready to provide examples of how you've used such tools to improve efficiency or enhance tenant satisfaction in previous roles.
✨Tip Number 4
Showcase your understanding of customer service principles in housing management. Think of specific instances where you've successfully resolved tenant issues or improved community relations, as this will highlight your suitability for the role.
We think you need these skills to ace Housing & Neighbourhood Services Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing & Neighbourhood Services Officer position. Understand the key responsibilities and required qualifications, such as the Chartered Member of Institute of Housing or equivalent experience.
Tailor Your CV: Customise your CV to highlight relevant experience in housing and estate management. Emphasise your understanding of housing legislation and any experience with Housing IT software, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for providing high-quality customer-focused services. Mention specific examples from your past experiences that demonstrate your ability to manage tenancies and neighbourhoods effectively.
Follow Application Instructions: Ensure you apply using the online application form provided on Ark's website. Remember, CVs will not be accepted, so focus on completing the application form accurately and thoroughly.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Research Ark Housing Association
Before your interview, take some time to learn about Ark Housing Association's mission, values, and the specific services they provide. Understanding their approach to housing and neighbourhood management will help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios related to housing and tenancy management. Think of examples from your past experience where you successfully handled similar situations, and be ready to discuss them in detail.
✨Showcase Your Knowledge of Housing Legislation
Since a fundamental understanding of housing legislation is crucial for this role, brush up on relevant laws and regulations. Be prepared to discuss how changes in legislation can impact housing services and compliance.
✨Demonstrate Customer-Focused Mindset
As the role involves providing high-quality, customer-focused services, think of ways to illustrate your commitment to customer satisfaction. Share examples of how you've gone above and beyond to meet the needs of clients or tenants in previous roles.
