Housing and Communities Manager

Horizon Housing Association is part of Link Group Limited. We provide homes and housing-related services that enable people to live independently, with choice and control over their lives. We deliver a high-quality, customer-focused repairs and maintenance service to tenants and customers across Central Scotland.

At Link, people are at the heart of everything we do. Our people have made our award‑winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

As a key member of Horizon’s Leadership Team, you will provide strategic direction and oversight of housing, customer and tenancy sustainment services. Working through Lead Officers, you will ensure effective service delivery while maintaining a strong focus on performance, compliance, customer experience and continuous improvement.

Responsibilities

• Provide strategic leadership across housing and customer services, ensuring high‑quality, customer‑focused and value‑for‑money outcomes.
• Ensure strong governance, performance and financial management arrangements, providing assurance of compliance with regulatory and legal requirements.
• Champion continuous improvement, using customer insight and feedback to shape and enhance services.
• Contribute to the delivery of Horizon’s Business Plan, promoting collaboration, accountability and a consistent customer focus across the organisation.

About You

• You will be an experienced housing professional with a relevant qualification (e.g. CIH) and a strong commitment to continuing professional development.
• A proven track record of leading high‑performing teams and delivering high‑quality housing services within a complex social housing environment.
• Significant experience at a strategic or senior operational level, with a strong understanding of core housing services including income management, voids, estate management and tenancy sustainment.
• Experience of governance, regulatory compliance and assurance processes, with the ability to contribute to statutory returns and ensure robust performance oversight.
• Strong financial awareness, including experience of budget management, rent setting and income strategies within a challenging operating environment.
• A collaborative leadership style, with the ability to build effective partnerships that improve outcomes for customers and communities.
• Experience of tenant participation, consultation and the use of customer insight and satisfaction data to drive service improvement.
• A strong understanding of the Scottish Social Housing Charter, the wider housing environment and current sector challenges.
• Excellent analytical skills, with the ability to interpret complex performance data and use it to inform strategic decision‑making.
• You will also demonstrate strong digital awareness and experience of using systems and data to support performance and service delivery.
• Above all, you will be committed to delivering high-quality services, driving continuous improvement and achieving positive outcomes for tenants and communities.
• A full UK driving licence (or the ability to travel to meet business needs) is required.

What’s in it for you?

• As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
• Competitive salary, reviewed annually, and opportunity for annual performance‑related salary increases and discretionary non‑consolidated pay awards subject to terms of the scheme.
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro‑rata holiday per year after 1 year’s service up to a maximum of 40 days per year.
• Opportunity to buy and sell holiday days.
• Enhanced company sick and family friendly pay.
• Our apprentices receive apprenticeship scheme consolidated salary increases.
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership.
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options.
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services.
• Access to a salary exchange car leasing scheme, subject to the terms of the scheme.
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being.
• Access to purchase annual corporate clothing vouchers.
• Access to a credit union savings and borrowing scheme.
• Cycle to work scheme.
• Access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - https://www.horizonhousing.org/work-with-us.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria. This post is subject to a Level 1 Disclosure check.

Closing Date: 23:59 on Sunday 28 June 2026

Salary & Employment Details

• Hour of Work: 35 per week (Monday to Friday)
• £56,644 – £62,229 per annum (dependent on skills & experience)