Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage housing queries efficiently.
- Company: Join a supportive team at Viewpoint, dedicated to making a difference.
- Benefits: Enjoy 7 weeks holiday, training opportunities, and an Employee Assistance Programme.
- Other info: Work in a dynamic environment with a focus on teamwork and growth.
- Why this job: Make a positive impact on tenants' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27466 - 27466 £ per year.
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.
You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers. You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPIs, particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remains positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidate will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring:
- Experience in the delivery of effective and efficient customer service.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
Rewards and benefits:
- 7 weeks holiday including public holidays.
- Training opportunities.
- Employee Assistance Programme (EAP).
Salary: £27,466.14 per annum. Hours of work: 34.5 hours per week.
HOUSING ADVISOR employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOUSING ADVISOR
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viewpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing. We recommend role-playing with a friend to get comfortable with your answers and showcase that 'can do' attitude!
✨Tip Number 3
Showcase your ICT skills! Bring examples of how you've used technology to improve customer service in past roles. This will demonstrate your ability to handle data management systems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Viewpoint.
We think you need these skills to ace HOUSING ADVISOR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Advisor role. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've excelled in similar situations. We want to see that 'can do' attitude shining through!
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate well-structured responses that are easy to read, so avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Advisor inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like data management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or improved customer satisfaction. This will demonstrate your 'can do' attitude and your ability to handle queries effectively.
✨Communicate Clearly
With a focus on communication skills, practice explaining complex information in simple terms. You might be asked to present data or explain processes during the interview, so being able to break things down for different audiences is key. Use clear, concise language and avoid jargon.
✨Be a Team Player
This role involves working with colleagues from various backgrounds, so highlight your teamwork skills. Share examples of how you've collaborated with others to achieve goals or improve processes. Emphasising your approachable and solution-oriented style will resonate well with the interviewers.