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- Tasks: Provide top-notch customer service and manage housing queries efficiently.
- Company: Join a supportive team at Viewpoint, dedicated to making a difference.
- Benefits: Enjoy 7 weeks holiday, training opportunities, and an Employee Assistance Programme.
- Other info: Work in a dynamic environment with a focus on teamwork and growth.
- Why this job: Make a positive impact on tenants' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27466 - 27466 £ per year.
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.
You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers. You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPIs, particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remains positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidate will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring:
- Experience in the delivery of effective and efficient customer service.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
Rewards and benefits:
- 7 weeks holiday including public holidays.
- Training opportunities.
- Employee Assistance Programme (EAP).
Salary: £27,466.14 per annum.
Hours of work: 34.5 hours per week.
HOUSING ADVISOR employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOUSING ADVISOR
✨Tip Number 1
Get to know the company! Research Viewpoint and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience for tenants, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Viewpoint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace HOUSING ADVISOR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples of how you've successfully handled customer queries or complaints in the past. We want to see your 'can do' attitude in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Viewpoint!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Advisor. Familiarise yourself with data management systems and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully handled queries or complaints in the past. Highlight your interpersonal skills and your 'can do' attitude to demonstrate that you can contribute positively to the team.
✨Be Data Savvy
Brush up on your ICT skills and be prepared to discuss how you can present complex information clearly. You might be asked to explain how you would input data accurately or manage housing queries, so think of specific examples from your experience that showcase your abilities.
✨Team Player Vibes
This position involves working with various colleagues and partner agencies, so emphasise your collaborative spirit. Share instances where you've worked well in a team or contributed to a positive working culture, as this will resonate with what they're looking for at Viewpoint.