At a Glance
- Tasks: Join our Housing Management Team and deliver excellent service to customers.
- Company: Friendly and innovative Southside Housing Association focused on quality service.
- Benefits: Competitive salary, 40 days leave, and a defined contribution pension scheme.
- Other info: Full-time role with great career growth opportunities in a dynamic setting.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and ability to multitask in a team environment.
The predicted salary is between 27068 - 30610 £ per year.
We have a great opportunity for the right person to join our Housing Management Team at Southside Housing Association. We are a friendly, forward-thinking organisation where innovation, flexibility and positive communication are embraced. Our focus is on quality of service and helping others.
If you like to work in a fast-moving environment with a varied workload and have excellent organisational and communication skills, this could be for you.
The role of Housing Administrator will contribute to delivering a dynamic Housing Management service within the Housing and Communities Department. The role will work closely with all members of the Housing Management Section and will deliver an excellent service to our social rent, mid-market rent customers and the wider public. The wider role of the section is to provide our customers with a high standard of service and support, ensuring that rental income is maximised, estates are well maintained, tenant issues and support needs are dealt with, and antisocial behaviour is managed. The Housing Administrator will play a key administrative role in achieving this.
Key Responsibilities- Work closely with all members of the Housing Management Section.
- Deliver excellent service to social rent, mid-market rent customers and the wider public.
- Ensure rental income is maximised and estates are well maintained.
- Deal with tenant issues and support needs.
- Manage antisocial behaviour.
- Play a key administrative role in achieving service targets.
- Excellent communicator (written and verbal) to interact with customers, contractors, colleagues and external agencies.
- Ability to work effectively and efficiently both within a team and independently.
- Demonstrated ability to make informed decisions.
- Good working knowledge of Microsoft 365 and housing management systems.
- Ability to multitask and focus on the customer.
- Full time, fixed-term 18 months.
- Hours: 9.00am to 5.00pm Monday to Friday.
- EVH Grade: 4 (Points 9-12) £27,068 to £30,610.
- 40 days leave (inclusive of statutory leave).
- Defined contribution pension scheme.
The Association is an equal opportunities employer.
Housing Administrator employer: Scottish Federation of Housing Associations
Southside Housing Association is an excellent employer that prioritises innovation, flexibility, and positive communication within a friendly work environment. As part of our Housing Management Team, you will enjoy a varied workload, opportunities for professional growth, and a commitment to delivering high-quality service to our community. With generous leave entitlements and a supportive culture, we empower our employees to make a meaningful impact in the lives of our customers.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
