Scottish Federation of Housing Associations in Greenock is seeking an experienced Senior Customer Experience Officer to lead the day-to-day operations of a newly established customer experience team. You will drive service improvements, manage frontline staff, and ensure a responsive, professional service for customers.
Reporting to the Director of Housing & Communities, you will shape the hub, promote a positive workplace culture, and deliver high-quality customer experiences while balancing
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Head of Customer Experience & Service Delivery in Greenock employer: Scottish Federation of Housing Associations
Maryhill Housing Association is an exceptional employer that prioritises a high-quality customer experience within a supportive and dynamic team environment. Employees benefit from comprehensive training, opportunities for professional growth, and a strong commitment to corporate responsibility, all while working in the vibrant Glasgow area. The organisation fosters a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact in the community.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
