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- Tasks: Lead a dynamic team in delivering top-notch property management services.
- Company: Join the Water Row Company, part of the innovative Govan Housing Group.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Be part of an equal opportunities employer with great career growth potential.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 5+ years in property management with strong communication and leadership skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well‑established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third‑party provider lets, mid‑market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members, including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.
The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Salary and Employment Details: Permanent, Full Time, Grade 7/8, Salary Range - £48,284 - £49,683.
Services Team Leader in Glasgow employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the Water Row Company and understand their values and services. We want to see you shine by showing how your experience aligns with their goals.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled challenging situations in the past. We love candidates who can demonstrate their ability to keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for the Services Team Leader role!
We think you need these skills to ace Services Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Factoring and Property Management. We want to see how your skills align with the role of Services Team Leader, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves being the key point of contact for customers, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would interact with clients and team members.
Highlight Your Leadership Experience: As a Services Team Leader, you’ll be responsible for developing team members. Share examples of your past leadership roles and how you’ve successfully managed staff performance and absence. We love to see proactive leaders in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Water Row Company and its services. Familiarise yourself with their Factoring and Property Management Services, as well as the key performance indicators they focus on. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
With a minimum of 5 years’ experience required, be ready to discuss your past roles in detail. Highlight specific achievements in customer service and team management that align with the responsibilities of the Services Team Leader position. Use examples that demonstrate your proactive approach and ability to manage multiple tasks.
✨Demonstrate Leadership Skills
As a potential leader, it’s crucial to convey your ability to develop and manage a team. Prepare to discuss your strategies for performance management and how you’ve successfully handled absence issues in the past. This will help illustrate your capability to lead the Factoring team effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Services Team Leader role. This not only shows your interest but also helps you gauge if the company is the right fit for you.