At a Glance
- Tasks: Lead a dynamic team to manage repairs and ensure high-quality service delivery.
- Company: Join Hanover, a trusted name in housing support for over 40 years.
- Benefits: Enjoy competitive salary, hybrid working, health support, and discounts.
- Other info: Embrace a culture of equality, diversity, and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proactive leader with strong organisational and customer service skills.
The predicted salary is between 39006 - 40956 £ per year.
Closing date for applications: Friday 6th March 2026, 17:00
Location: Edinburgh/Glasgow/Elgin (Hybrid)
Working Hours: 35 hours per week
Remuneration:
- £39,006 Starting Salary (salary during 6 month probation period)
- £40,956 Salary (upon completion of successful probation)
Job Type: Full Time
About Hanover: Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.
About the Role: Hanover Scotland are excited to be recruiting for a Repairs & Void Team Leader to join our team.
About You: We’re looking for a proactive, organised and customer-focused leader to oversee our reactive repairs and voids team. You’ll motivate and support our team of Repairs Advisors, monitor contractor performance and budgets, and use data and customer feedback to drive continuous improvement. Confident managing complex cases and handling complaints, you’ll ensure works are delivered right first time, on schedule and to a high standard, while maintaining accurate records.
What We Offer:
- Competitive salary and pension options.
- Hybrid Working Model and Flexi-working.
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Employee counselling service upon assessment.
- Access to our Hanover Perks platform which includes high street discounts and health cash plan.
- Cycle to work scheme.
- Tech Scheme.
- Family friendly policies.
- Internal Leadership Excellence programme for leadership/ manager roles.
Notes:
- Closing date for applications: 6th March 2026
- Shortlisted candidates will be invited to attend interview week commencing 16th March 2026
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Sponsorship Information: Please note sponsorship is not currently available at Hanover.
We know that AI can be a useful tool, however we want your application to reflect your true self. By submitting your application you confirm that the information is accurate based on your knowledge, skills and experience.
Repairs & Void Team Leader in Glasgow employer: Scottish Federation of Housing Associations
At Hanover, we pride ourselves on being a Gold Investors in People Employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With competitive salaries, flexible hybrid working options, and a strong focus on leadership development, we empower our team members to thrive while making a meaningful impact in the lives of those we serve in Scotland. Join us in our mission to provide safe and secure homes, and enjoy unique benefits like health support networks and high street discounts.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs & Void Team Leader in Glasgow
✨Tip Number 1
Get to know Hanover and its values! Research the company culture and understand what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and engage in conversations. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of Repairs & Void Team Leader. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Repairs & Void Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Repairs & Void Team Leader role. We want to see how you can bring value to our team at Hanover!
Showcase Your Leadership Skills:As a leader, it’s crucial to demonstrate your ability to motivate and support a team. Share examples of how you've successfully managed teams or projects in the past, so we can see your leadership style in action.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you understand Hanover's mission and values. Familiarise yourself with their approach to housing and support, especially how they prioritise safety and independence for their residents. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Repairs & Void Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples of how you've successfully led teams in the past, particularly in handling complex cases or improving performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Since the role involves using data and customer feedback for continuous improvement, be ready to discuss how you've used data in previous roles. Bring specific examples of how you've monitored performance, managed budgets, or implemented changes based on feedback to enhance service delivery.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges they face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
