At a Glance
- Tasks: Coordinate property repairs, manage inspections, and handle customer enquiries.
- Company: Join Queens Cross Housing Association, a leader in property management.
- Benefits: Enjoy 40 days leave, generous pension contributions, and professional development support.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in property management while enjoying flexible working options.
- Qualifications: Experience in customer service and repair coordination is essential.
The predicted salary is between 27400 - 29000 £ per year.
We have an exciting opportunity to join our Business Services department as a Property Assistant. The postholder plays a pivotal role in providing a comprehensive property management service to our customers of Queens Cross Housing Association’s two subsidiary companies.
Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.
The post-holder will be responsible for coordinating reactive repairs and estate management, carrying out inspections, dealing with customer enquiries and processing insurance claims for our factored owners and our commercial properties.
Role Overview
- Instruct reactive repairs for Queens Cross Factoring and Queens Cross Workspace.
- Carry out pre and post inspection of repair work.
- Carry out regular estate management, close inspections, and inspections of commercial properties to ensure that the properties we manage are maintained to a high standard.
- Organise quotes for proposed repair work to common areas and issue relevant correspondence to factored owners.
- Attend block meetings and meetings with customers and contractors on site.
Essential Criteria
- Minimum of three years’ experience of working in a customer focussed environment.
- Experience of coordinating repairs.
- Basic knowledge of building construction and related Health & Safety regulations.
- General administration and excellent customer service.
- Current driving licence.
Desirable Criteria
- Experience with using QL software or other property management software.
- A qualification relating to administration, customer service or repairs.
- Knowledge of buildings insurance claim processes.
- Knowledge of the Property Factors (Scotland) Act 2011.
- Knowledge of The Code of Conduct.
Candidate Statement
If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply.
Benefits
- 40 days leave per year (plus carer leave, emergency leave, etc).
- 7.7% or 4% employer pension contribution.
- Life assurance (x1 yearly salary).
- Employer paid qualifications, training and professional memberships.
- Generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay).
- Enhanced sick pay benefit (up to 6 months full pay).
- Agile working options.
- Reward and recognition incentives.
- 24/7 employee support (plus Health and Wellbeing initiatives).
- Green initiatives (cycle to work, season ticket loans, pool cars).
Closing date: 28 November 2025. Interviews will be held on 10 December 2025. To apply for this post, visit our website to complete our online application form by the closing date.
Property Assistant in Glasgow employer: Scottish Federation of Housing Associations
Home Fix Scotland is an exceptional employer, dedicated to fostering a positive and high-performing culture that prioritises employee wellbeing and continuous improvement. With a commitment to strategic growth and innovation in the housing sector, HFS offers its colleagues ample opportunities for professional development and engagement in meaningful work that directly impacts the community. Located in Scotland, the company values strong internal and external relationships, ensuring a collaborative environment where every team member can thrive.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Assistant in Glasgow
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We think you need these skills to ace Property Assistant in Glasgow
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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How to prepare for a job interview at Scottish Federation of Housing Associations
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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