At a Glance
- Tasks: Coordinate property repairs, manage inspections, and handle customer enquiries.
- Company: Join Queens Cross Housing Association, a leader in property management.
- Benefits: Enjoy 40 days leave, generous pension contributions, and professional development support.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in property management while enjoying flexible working options.
- Qualifications: Experience in customer service and repair coordination is essential.
The predicted salary is between 27400 - 29000 £ per year.
We have an exciting opportunity to join our Business Services department as a Property Assistant. The postholder plays a pivotal role in providing a comprehensive property management service to our customers of Queens Cross Housing Association’s two subsidiary companies.
Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.
The post-holder will be responsible for coordinating reactive repairs and estate management, carrying out inspections, dealing with customer enquiries and processing insurance claims for our factored owners and our commercial properties.
Role Overview
- Instruct reactive repairs for Queens Cross Factoring and Queens Cross Workspace.
- Carry out pre and post inspection of repair work.
- Carry out regular estate management, close inspections, and inspections of commercial properties to ensure that the properties we manage are maintained to a high standard.
- Organise quotes for proposed repair work to common areas and issue relevant correspondence to factored owners.
- Attend block meetings and meetings with customers and contractors on site.
Essential Criteria
- Minimum of three years’ experience of working in a customer focussed environment.
- Experience of coordinating repairs.
- Basic knowledge of building construction and related Health & Safety regulations.
- General administration and excellent customer service.
- Current driving licence.
Desirable Criteria
- Experience with using QL software or other property management software.
- A qualification relating to administration, customer service or repairs.
- Knowledge of buildings insurance claim processes.
- Knowledge of the Property Factors (Scotland) Act 2011.
- Knowledge of The Code of Conduct.
Candidate Statement
If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply.
Benefits
- 40 days leave per year (plus carer leave, emergency leave, etc).
- 7.7% or 4% employer pension contribution.
- Life assurance (x1 yearly salary).
- Employer paid qualifications, training and professional memberships.
- Generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay).
- Enhanced sick pay benefit (up to 6 months full pay).
- Agile working options.
- Reward and recognition incentives.
- 24/7 employee support (plus Health and Wellbeing initiatives).
- Green initiatives (cycle to work, season ticket loans, pool cars).
Closing date: 28 November 2025. Interviews will be held on 10 December 2025. To apply for this post, visit our website to complete our online application form by the closing date.
Property Assistant in Glasgow employer: Scottish Federation of Housing Associations
Home Fix Scotland is an exceptional employer, dedicated to fostering a positive and high-performing culture that prioritises employee wellbeing and continuous improvement. With a commitment to strategic growth and innovation in the housing sector, HFS offers its colleagues ample opportunities for professional development and engagement in meaningful work that directly impacts the community. Located in Scotland, the company values strong internal and external relationships, ensuring a collaborative environment where every team member can thrive.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Assistant in Glasgow
✨Tip Number 1
Get to know the company! Research Queens Cross Housing Association and its subsidiaries. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Property Assistant. Practice your responses to common questions, focusing on your customer service skills and repair coordination experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your three years of experience in a customer-focused environment. We want to see how you've coordinated repairs and provided excellent service, so don’t hold back!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the listing, especially around property management and customer service, to show us you’re the perfect fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you brush up on property management basics, especially around repairs and inspections. Familiarise yourself with the Property Factors (Scotland) Act 2011 and any relevant health and safety regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. Think of situations where you went above and beyond to help a customer – this will highlight your commitment to service.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle certain situations, like coordinating repairs or dealing with difficult customers. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of properties you'll be managing, or how success is measured in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
