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- Tasks: Be the friendly face for customer inquiries and provide top-notch support.
- Company: A leading housing association in Scotland making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible working options, and generous annual leave.
- Why this job: Join us to positively impact lives and support your community every day.
- Qualifications: Excellent communication skills and a passion for high-quality customer service.
- Other info: Hybrid role offering a great work-life balance and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A prominent housing association in Scotland seeks a dedicated Customer Contact Services team member. This full-time, hybrid role involves being the first point of contact for customer inquiries, ensuring service is personal and supportive.
Candidates must have excellent communication skills and a commitment to high-quality customer service.
Benefits include competitive salary, flexible working options, and substantial annual leave. Join the team to positively impact people's lives within the community.
Hybrid Housing Support & Enquiries Advisor in Glasgow employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Housing Support & Enquiries Advisor in Glasgow
✨Tip Number 1
Make sure you research the housing association before your interview. Knowing their values and mission will help you connect your experience to their goals, showing that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, try role-playing common customer inquiries with a friend or family member. This will help you feel more confident and prepared.
✨Tip Number 3
Don’t forget to highlight your commitment to high-quality customer service during interviews. Share specific examples from your past experiences where you went above and beyond to help someone, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make a difference together!
We think you need these skills to ace Hybrid Housing Support & Enquiries Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond in previous roles to provide excellent customer service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Hybrid Housing Support & Enquiries Advisor role. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Support & Enquiries Advisor. Familiarise yourself with common customer inquiries and the services provided by the housing association. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Emphasise Your Commitment to Customer Service
Be ready to discuss what high-quality customer service means to you. Think of specific instances where you went above and beyond for a customer. This will illustrate your dedication to making a positive impact in the community, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
