At a Glance
- Tasks: Lead a team to provide top-notch support for tenants and enhance community living.
- Company: A community-focused housing association dedicated to improving lives in Scotland.
- Benefits: Competitive salary, hybrid working, and a supportive team culture.
- Other info: Join a dynamic team with a commitment to community and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for excellent customer service.
The predicted salary is between 51075 - 55259 £ per year.
A community-focused housing association in Scotland is seeking a Housing and Customer Support Manager to lead their Customer Support Team. This role involves ensuring excellent tenant service, overseeing management processes, and fostering a positive team culture.
The position offers a full-time, two-year fixed term contract with a salary range of £51,075 – £55,259, and includes hybrid working. Candidates must possess leadership skills and a strong commitment to service excellence.
Housing & Customer Support Lead (Hybrid, 2-Year FTC) in Glasgow employer: Scottish Federation of Housing Associations
Join a community-focused housing association in Scotland that prioritises tenant satisfaction and team collaboration. With a commitment to service excellence, we offer a supportive work culture, hybrid working options, and opportunities for professional growth within a dynamic environment. Our competitive salary range reflects our dedication to attracting top talent who are passionate about making a difference in the community.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Customer Support Lead (Hybrid, 2-Year FTC) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at community-focused organisations. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or improved service excellence in previous roles. We want to see how you can inspire others and create a positive team culture.
✨Tip Number 3
Prepare for situational questions! Think about scenarios related to tenant service and management processes. Practising your responses will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our community-focused mission.
We think you need these skills to ace Housing & Customer Support Lead (Hybrid, 2-Year FTC) in Glasgow
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for community-focused work. Share any relevant experiences that highlight your commitment to tenant service and how you’ve positively impacted communities in the past.
Highlight Leadership Skills:Make sure to emphasise your leadership skills in your application. We want to know how you've successfully led teams before, so share specific examples of how you've fostered a positive team culture and driven service excellence.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to this role. Use the job description as a guide to showcase how your skills and experiences align with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Community
Research the housing association's mission and values. Understanding their community focus will help you demonstrate your alignment with their goals during the interview.
✨Showcase Leadership Experience
Prepare specific examples of how you've successfully led teams in the past. Highlight your ability to foster a positive team culture and ensure excellent service delivery.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to tenant service. Share strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
