At a Glance
- Tasks: Provide expert landlord assurance to protect health and wellbeing in housing.
- Company: Join Wheatley Solutions, a values-driven organisation making a real difference.
- Benefits: Competitive salary, pension scheme, generous leave, and support for personal development.
- Other info: Inclusive workplace with opportunities for career growth and diversity.
- Why this job: Make a positive impact on people's lives while ensuring safe and healthy homes.
- Qualifications: Degree or relevant experience in housing, excellent customer service skills required.
The predicted salary is between 47785 - 52176 € per year.
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Solutions as Healthy Homes Surveyor.
About the role
The role has a focus on providing independent, risk-based landlord assurance to protect customer health and wellbeing, ensure regulatory compliance and support effective Healthy Homes delivery. As a key technical specialist within the Healthy Homes Team, the role acts as an escalated point of expertise for recurring, complex, high-risk cases. You will provide enhanced technical support to City Building Healthy Homes Inspectors, identifying root causes of damp, mould and condensation and advising on the effective, sustainable solutions. You will demonstrate a robust approach to landlord assurance and compliance, ensuring all activity aligns with relevant legislation, regulatory requirements, policies and procedures. This includes undertaking surveys, providing clear technical advice, maintaining accurate records and ensuring appropriate follow-up actions to protect customers and housing stock. A strong understanding of the health, wellbeing and social impacts associated with damp and mould is essential. You will deliver a high standard of customer service, particularly where customers may be living in challenging circumstances, ensuring communication is professional, empathetic and customer-focused at all times.
Who are we looking for?
- Degree and/or professional qualification in a relevant discipline or a demonstrable level of experience and track record in a similar role within a regulated housing environment
- Proven track record of delivering excellent customer services within social housing and repairs service in a performance driven environment
- Excellent numeracy skills and ability to interpret evolving legislation and procedures
- Proven experience in contract/project management
- Experience of setting and managing project budgets
- Experience of managing and co-ordinating consultant teams as required
- Experience of working with contractors to drive continuous improvement around work processes and value for money
- Proficient professional knowledge and track record in the inspection of building investment and repair works that minimises risk for non-compliance
- Knowledge of the regulatory framework for Registered Social Landlords
- Recognised project management or a related qualification
- Full UK driving licence
The benefits we offer:
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
For a chat about the role, please contact Kathleen Stewart, Healthy Homes Lead on kathleen.stewart@wheatley-group.com or 07785517548. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment Team at recruitment@wheatley-group.com.
Closing date for applications
Full salary & employment details
Salary: SCP 36 – 39 (£47,785 - £52,176)
Contract: Permanent
Work pattern: 35 hours Monday-Friday exclusive of lunch breaks
Job Type: Full Time
Healthy Homes Surveyor in Glasgow employer: Scottish Federation of Housing Associations
Wheatley Solutions is an exceptional employer dedicated to making a positive impact on people's lives through its values-driven approach. As a Healthy Homes Surveyor, you will benefit from a competitive salary, generous leave entitlements, and access to a contributory pension scheme, all while working in a supportive and inclusive environment that prioritises employee growth and wellbeing. Join a team that not only values diversity but also actively promotes it, ensuring that everyone can contribute their best work and thrive in their careers.
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthy Homes Surveyor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in roles similar to the Healthy Homes Surveyor. Attend industry events or join online forums to connect with potential colleagues and learn about job openings before they hit the mainstream.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of damp, mould, and the regulatory framework for Registered Social Landlords. This will set you apart as a candidate who truly understands the role.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply straight away and follow up with a friendly email to express your enthusiasm. It shows initiative and can help keep your application top of mind.
✨Tip Number 4
Prepare for the interview by practising common questions related to customer service and compliance in social housing. Think about real-life examples where you've made a difference, especially in challenging situations. This will help you demonstrate your empathy and problem-solving skills.
We think you need these skills to ace Healthy Homes Surveyor in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Healthy Homes Surveyor role. Highlight your relevant experience and skills that align with the job description, especially your understanding of health and wellbeing impacts related to damp and mould.
Showcase Your Customer Service Skills:Since delivering excellent customer service is key, share specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your commitment to empathy and professionalism in challenging situations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us easily see how you fit into our values-driven organisation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you brush up on your knowledge of damp, mould, and condensation. Understand the health impacts associated with these issues and be ready to discuss sustainable solutions. This will show that you're not just familiar with the technical aspects but also genuinely care about customer wellbeing.
✨Showcase Your Customer Service Skills
Since this role involves working closely with customers, prepare examples of how you've delivered excellent customer service in challenging situations. Highlight your empathetic communication style and how you’ve resolved complex issues in the past.
✨Familiarise Yourself with Regulations
Get to grips with the relevant legislation and regulatory requirements for Registered Social Landlords. Being able to discuss how you ensure compliance in your previous roles will demonstrate your expertise and commitment to maintaining high standards.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the Healthy Homes Team's current projects or how they measure success in landlord assurance. It shows your interest in the role and helps you assess if the organisation aligns with your values.
